Cisco Unity - Import Users & Synch Users link does not load page

[gtech602]

I was attempting to import some LDAP users in Cisco Unity 12.5. When I attempt to click the Users > Import Users or Users > Synch Users nothing happens. The page returns no error or updated page. The screen just shows the last page I was on. I am able to load the Users > Users page and other links work but the two Import and Synch do not load or update the page. I tried different computers and web browsers. Any thoughts?

[Maren Mahoney]

This behavior happened to us on the Licensing page. We restarted the licensing service and that cleared the problem.

So, it may be you need to restart the DirSync service, or possibly the Connection CM Database Event Listener Service, or maybe the Connection Administration Service. I'd probably try those in order. If not, a cluster reboot. If that doesn't resolve it, I'd get on the phone to TAC.

Let us know how it goes.

Maren

[Elliot Dierksen]

Another option is to go to the CLI and do a "utils service restart Cisco Tomcat". I have seen Tomcat get cranky on Unity more often than on other collaboration applications.

[Maren Mahoney]

Absolutely agree with @Elliot Dierksen ! -- Maren