Cisco Unity IVR Problem

[huseyin]

Hi everyone,

We did install Cisco Unity v14.

When we created our IVR; we uploaded a Welcome voice announcement. We have a problem; when we call this IVR Pilot number; first we are hearing a different voice ( "sorry" ), and after 1second we can hear our announcement.
We could not disable this "sorry" announcement.

What can we do?

Best regards.

[Nithin Eluvathingal · Accepted solution]

 

I assume you have uploaded the welcome prompt on call handler recorded name.

upload the prompt on greetings

[huseyin]

Hello Nithin

Thanks for your answer.

Actually, we did this action on System Call Handler under Call Managament.

And Under Edit Call Handler Basics; I uploaded this voice file under Recorded Name.

Also; When I check Greaiting; I couldn't find the upload place.

[b.winter · Accepted solution]

If you would go into a greeting, you would see the upload option there. Greetings are there to be configured.

Click on "Standard" greeting and upload the file there and set the correct options.

[huseyin]

Thanks a lot for your support

When I log in to Greeting; I saw this recording space and I uploaded Welcome Voice.

After that; this problem was gone!

Best regards.