Click to Call making Outlook crash

[aherrera]

Recently upgraded to MS Office 2010 - originally loaded the 64-bit version, but not wanting to live without Click to Call, I uninstalled, and loaded the 32-bit version. Sadly, now my work is often interrupted by Outlook blowing up; after restarting I get the following message:

Outlook experienced a serious problem with the 'cisco.clicktocall.outlook' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in? [Yes | No]"

I am already running the latest version, 8-0-2540, though.

Any suggestions?

Thanks in advance,

Albert

PS: OS is Windows 7 64-bit

[aherrera]

No one else has experienced this? Or just not aware of a potential fix?

[john.curl]

had this problem on outlook 2007 upgraded to c2c v8.1.2674.0 and put dialing rules in so no crashes so far.

[der.Klaus]

John, which dialing rules did you apply?

[john.curl]

also make sure that outlook ie contacts is using the correct phone number set up

worked for us hope it helps....

[der.Klaus]

Thanks, John,

I set up the Dialing Rules correct for our company, and this works fine.

Maybe my crash today was a one timer.

[RichardReeves]

what UC product are you using?

[aherrera]

Cisco Unified Call Manager, System version: 7.1.5.33900

Thanks.

[der.Klaus]

I have the Same Issue with Cisco Click to Call v8.0.2540.0 in conjunction with CUCM 8.6.2.21900-5

We're using Windows 7 Professional x64 and Office 2010 32-bit. Error message is the same as aherrera posted.

It seems that Outlook crashes when brought to high CPU-load (or waiting for connection to Exchange), but this usually happens on a random base, more often by Outlook 'Power-users' which are receiving a lot of e-Mails.

At the moment I have three installations with a high amout of Outlook crashes (at leayst once per day), and one (my own installation), which crashes occasionally (maybe once a week).

I'm not sure this has something to do with CUCM. It looks more like an Outlook - Click to Call issue to me.

Thanks and kind regards,

Klaus

[Brad Martin]

There is a recently released Click-to-Call version (8.1) that includes a 64 bit version. I'm only using the 32 bit but have had good luck so far.

[der.Klaus]

Hello Brad,

Thanks for that Information. I will go and check this new Version.

Kind regards,

Klaus

[der.Klaus]

A short update: Nearly two weeks without any issues Outlook just crashed again with c2c v8.1.2674.0. I just changed a folder in my inbox, and Outlook crashed. As a matter of fact, this doesn't seem like a c2c issue. It looks like Outlook's using c2c as a scapegoat, since I can't see any pattern in this behaviour.

[rao.altaf]

I am also haing the same issue for a long time now. I have seen this on wndows XP and windows 7 both. No fix so far for me.