Click to Call

[kalbasha0]

I have install Click to call ver 8.0 on my window laptop, however I'm unable to save my configuration such as user name, password, Webdialer Services

Any idea

Thx

[Jasmeet Sandhu]

Hey Kyle,

Seems like you are running into CDET http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg93965

As per the CDET:

If Click To Call setting was changed from "Preferences", user doesn't click on the 'Phones' tab but instead clicks on the 'Save' button, the setting does not get changed.

The workaround is to click on the 'Phones' tab and then save.

There is an ES available which has the fix for this BUG. To obtain that ES, please open a TAC Service Request.

If the issue still persists after following the workaround, then we need to see if there is UAC or Admin Rights Issue on the Local PC.

[kalbasha0]

It looks good, I was able to save the setting, however whenever I initiate a call I receive an error message

Unexpected end of file, no input , or timeout while receiving data, please contact your administrator

thx for all of your help

kyle

[kalbasha0]

All fixed , thx for all of your help

kyle

[kamil.bockay]

Hi,

How did you manage to fix this issue ? It's not working for me.I am able to save the config, but when I initiate the call I got the same message as you (unexpected end of file ....)

BTW, which version of MS Office/ Outlook are you using ?

Thanks

Kamil

[mschowdhury]

Does anyone know if click to call supports office 2010 64bit yet?

[Bruno Rangel]

Hi Mohammad

You can confirm that in Release Notes for Click to Call

[mschowdhury]

Hey Thanks for your resposne however the release notes doesnt confirm if it suports office 2010 64bit or not

[Bruno Rangel]

Hi Mohammad

The Documentation says that:

- Click to Call supports the 32-bit and 64-bit versions of the following operating systems:

Microsoft Windows XP Professional, Service Pack 2 or higher

Microsoft Windows Vista Business Edition or Enterprise Edition, Service Pack 2 or higher

Microsoft Windows 7 Professional Edition, Enterprise Edition, or Ultimate Edition

Wich behavior or feature are you looking for with Office 64?

Please remember to rate helpful  responses and identify helpful or correct answers.

[mschowdhury]

Hi These are OS level support and doesnt really confirm if you can use it within any appliucation installed natively on 64bit. I would like to use click to call for dialing contacts in my outlook 2010. thsi works from 32bit office 2010 but not 64bit

[Bruno Rangel]

I got your point buddy!

Click to Call only supports 32-bit versions of Microsoft Office 2010 applications.

Supported Desktop Applications

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