10-21-2008 11:39 PM - edited 03-18-2019 09:51 PM
Im looking to click to dial from Outlook. I take it i need some sort of Cisco CTI. Can I do this without using the Unified Call Connector software?
10-22-2008 01:15 AM
Ok, I have the Cisco TSP installed and working. I can dial internal extensions great. But, as expected, im running into difficulties dialling out.
Obviously my issue is that my contacts all dont have 9 at the start of them, but when I try to dial out, it fails.
How do you guys normally get around this
10-22-2008 07:22 AM
This has probaly been asked before. I have vista on my client and want to set up dial from outlook.
Last time I tried the Cisco TSP did not work.
Is thre on that will now for vista?
CCM 413
Outlook 2007
10-31-2008 03:43 AM
Vista support was first introduced in UCM 6.1(2). You will need to upgrade.
10-31-2008 01:44 PM
Hi Randy,
Here is an application that will work for 4.x, both Free and Paid versions available.
http://www.activeobjects.com/solutions/dialer/default.aspx
Good Luck,
Peter
10-31-2008 03:46 AM
10-31-2008 03:55 AM
10-31-2008 06:30 AM
Take a look at this new ClickToCall widget from Cisco downloadbale for free. I've tested it and works great for almost all Office applications and browsers.
http://www.cisco.com/en/US/products/ps9829/index.html
HTH,
Chris
10-31-2008 07:43 AM
Chris,
Will these work for CCM 4.1.3?
Randy
10-31-2008 07:49 AM
Actaully NO, it will only work with CM 6 and 7.
Chris
10-31-2008 10:07 AM
Can Click-to-Call be configured to add a 9 to numbers on webpages when it doesn't have the +44?
Rich
10-31-2008 02:18 PM
I think that would be an application dialing rule. For example, if you were using the click to call widget and the phone number was 14085551212, the application dialing rule you define could add 9 to it. Then your RP will work for outbound pstn.
11-02-2008 02:15 AM
Hi,
I've tried setting up a dial rule to add 9 but still getting message "Destination Unreachable" but I can dial it when I use Dial with Edit and add the 9 manually. What would the dial rule need to look like?
eg
01234 567891
Tried Prefix with 9 and Number of digits 11-no joy :(
Rich
03-19-2009 12:11 PM
For click-to-dial from MS-Outlook wi
thout a TAPI connection, check out http://www.activeobjects.com/solutions/dialer/dialerDetail.aspx
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