Having a problem on our opening greeting call handler where the closed greeting does not play. The schedule for the call handler is correct but the standard greeting is the only greeting that will play at all times of day or night. Also, I've confirmed that the closed greeting is recorded. Can anyone help?
The Standard Greeting will play during the "Open" portion of your schedule. If you enable the Closed Greeting, it will play during the "Closed" hours of your schedule.
Can you post a screen shot of your Unity Routing Rules? Is this Call Handler listed more than once in your Routing Rules? Did you double check that the Closed Greeting is enabled?
Run the Audio Text Manager in the Tools Depot to look at the Call Handler. It makes things a little quicker/easier to look at.
The closed greeting is not enabled, it is disabled. Should it be enabled? I thought the schedule would take care of enabling/disabling that greeting automatically.
I see. I thought I read some documentation saying otherwise, but ok.
One question: When the Closed Greeting is enabled and the system is following a schedule, when in 'Day' mode, the Closed Greeting will not play, correct?
The Standard Greeting will play during the "Open" portion of your schedule. If you enable the Closed Greeting, it will play during the "Closed" hours of your schedule.
