Closed Hours Handler Issue with CUC

[m.gnahoui]

Hello everyone,

I'm trying to configure a personalized message for holidays and days off for a specific standard extension 1001. After attempting to configure this, all calls are connected to the personalized message after the 20-second ring, regardless of my work and vacation hours declared in the personalized message schedule.

I want the call, without even ringing, to go directly to the personalized message's off-duty hours and allow the caller to leave a message.

I've configured the schedule with holidays, a call manager, direct redirection to 555, the 555 routing template via CUC SIP TRUNK, a voicemail profile, work hours, and personalized greetings for holidays and days off.

Please help me resolve this issue.

[Elliot Dierksen]

If it does what you want it to do when it gets to Unity, then Unity is doing its job. If and when the call gets forwarded to Unity is controlled by CUCM. Perhaps you need some time of day routing in CUCM?

[Brad Magnani]

If I'm understanding you correctly, it sounds like you're expecting a schedule & closed greeting in CUC to control whether or not the phone rings or goes directly to voicemail.  As @Elliot Dierksen mentioned, CUCM is what controls when the call rolls to voicemail and CUC will do what it's configured to do. 

Assuming you have your schedule configured for open/closed days/hours the way you want, and that schedule applied to the user, the closed greeting will play during the hours the schedule is not active (off hours aka closed).