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CM LDAP not updating users

Pamela White
Level 1
Level 1

Suddenly it seems that CM is not updating users from AD.  There have been no changes on the CM side.  It has always been just about instantaneous when I need to update a user's IP phone field for the corporate directory on the phone but, it's not showing up hours later. Verified the AD account that CM uses is active.

How can I check logs on CM?  Seems simple but I've searched all over and can't find anything other than doing a trace.  All I get from the server people here is "check your logs".

2 Replies 2

Pamela White
Level 1
Level 1

Just confirmed that CM has a user that was added just yesterday in AD so the sync over night worked.  I can't get this new user updated either.

I set up a trace in RTMT on Directory Services and ran the LDAP sync again and... it worked.  No idea why it wasn't working all day after a dozen tries an no word from the server group on whether they did something.