Complete dial number before clear screen Cisco IP Phone 7942

[christopoulos_dim]

Hello, 
Some users when dial a number they don't remember the number which they want to call, so they dial the 4-5 digits then they look their agenda and before complete the dial numbers the previous has been cleared from the screen. Is it possible to extend the waiting time to complete the number before clear the screen?

We have Call Manager Express.

[Manish Gogna]

Hi,

You can change the intedigit timeout by the following commands:

The following example sets the interdigit timeout value to 5 seconds for all Cisco IP phones:

Router(config)# telephony-service
Router(config-telephony)# timeouts interdigit 5

The following example sets the interdigit timeout value to 5 seconds for all Cisco SIP phones:

Router(config)# voice register global
Router(config-register-global)# timeouts interdigit 5

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr/cme_t1ht.html#wp9582813200

You can set it to a higher value like 8 or 10 seconds.

Manish

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[christopoulos_dim]

I have already change this parameter but it didn't change the time.

I restart the device but it didn't change anything.

I should restart anything else.

Thanks in advance

[Manish Gogna]

This timer applies to all digits that are being dialed, hence the name timeout interdigit. Please try and see if it helps.

Manish

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[christopoulos_dim]

i changed it to 20 sec. But it didn't change. 

I restart one device but it didn't respond to the change.

I should restart anything else?

[Manish Gogna]

Can you try the following:

1.    enable 

2.    configure terminal 

3.    telephony-service 

4.    create cnf-files 

5.    end 

Manish

[christopoulos_dim]

Unfortunately i change the timeouts interdigit to 20 sec.

I follow the instructions with the commands i reset the device but it didn't change anything.

[Manish Gogna]

Can you share the running config from CME?

Manish

[christopoulos_dim]

Here is the conf from telephony service:

!
!
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 1
sdspfarm tag 1 confdsp1
conference hardware
authentication credential gdb aaaaaa
max-ephones 58
max-dn 192
ip source-address 10.32.2.2 port 2000
no service directed-pickup
service dnis overlay
service dnis dir-lookup
timeouts interdigit 20
timeouts busy 30
timeouts night-service-bell 5
timeouts transfer-recall 20
system message AAAAA
load 7911 SCCP11.9-4-2SR1-1S
load 7925 CP7925G-1.4.1SR1
load 7931 SCCP31.8-4-2S
load 7937 apps37sccp.1-2-1-0
load 7941 SCCP41.9-4-2SR1-1S
load 7942 SCCP42.9-4-2SR1-1S
load 7945 SCCP45.8-4-2S
load 7961 SCCP41.8-3-1S
time-zone 26
time-format 24
date-format dd-mm-yy
voicemail 123
max-conferences 16 gain -6
call-forward pattern .T
moh music-on-hold.au
multicast moh 239.12.13.14 port 2000
web admin system name aaaa secret 5 $1$yHkJfsdfsdfsfsdUSHur1
web admin customer name aaaa password bbbb
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp 7960 Aug 30 2017 17:31:32
!
!
ephone-template 1
softkeys idle Redial Cfwdall Pickup Dnd Gpickup
softkeys seized Redial Pickup Gpickup Cfwdall Callback Endcall
softkeys connected Hold Trnsfer Endcall Confrn ConfList Join
type 7911
!
!
ephone-template 2
softkeys idle Redial Cfwdall Pickup Dnd Gpickup
softkeys seized Redial Pickup Endcall Gpickup Cfwdall Callback
softkeys connected Hold Trnsfer Endcall Confrn ConfList Join
button-layout 7931 2
type 7941
!
!
ephone-template 3
softkeys idle Redial Cfwdall Pickup Dnd Gpickup
softkeys seized Redial Pickup Gpickup Cfwdall Callback Endcall
softkeys connected Hold Endcall Confrn Trnsfer ConfList Join
!