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Connection 8.5 duplicates messages in Subscriber mailboxes?

Jason Aarons
Level 6
Level 6

‎06-23-2011 09:21 AM - edited ‎03-19-2019 03:10 AM

Which Connection 8.5 service might be responsible for duplicates messages in Subscriber mailboxes?

Cluster Connection 8.5(1)SU1 secondary takes calls, a handful of Subscribers are reporting if I leave them a Message they get it twice.

Should I restart the Connection Message Transfer Agent ? I’m just guessing this is a replication problem ?

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gonzalezel
Level 1
Level 1

‎11-03-2011 09:51 AM

i am currently having this issue, do you recall how you got it fixed?  We just upgraded to connection 8.5 this past weekend

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Jason Aarons
Level 6
Level 6
In response to gonzalezel

‎11-03-2011 10:30 AM

There is a known bug with Connection 8.5(1)SU1 if you have a Connection Publisher and Subscriber. Something about filesyncer bug.

This is fixed in SU2, however I am still having a very small number of reports of duplicate .wav file attachments even with SU2.

Please open a tac case.

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