Contact Center 8.5 upgrade requirements

emmanuel.shoroma · ‎03-03-2014

Hi,

we are planning upgrade the contact center express from 8.5 to 10. the 8.5 is currently hosted on two MCS7825I5. do we need to change the hosting to UCS or can we host the new contact center express 10 on current hardware?

for call manager, we are using 8.6 version hosted on UCS servers. does the call manager version need to change also?

Regards,

Chris Deren · ‎03-04-2014

1. Yes, UCCX 10 is only supported on vmware, it is supported on Cisco UCS and 3rd party spec based servers.

2. Yes you need to be on CUCM 9.1.SU1 +:

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris