05-28-2015 12:49 PM
Hi,
We are implementing HCS (Cloud Computing) and we deployed Prime License manager and then installed HCM-F. we are trying to add the Prime License Manager (PLM) as a License Manager in HCM-F but we are getting the below Alert Message in HCM-F GUI
"The operation failed due to an error detected by the HLM service. If the problem persists, contact technical support"
We are using PLM version 10.5.1 , HCM-F 10.1.1.10000-7
Anyone, please assist us.
Solved! Go to Solution.
06-09-2015 02:07 AM
You should try and use HCM-F version 10.1.2 as per the compatibility matrix
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/10_1_2/HCS_Solution/Compatibility_Matrix/Cisco-HCS-Compatibility-Matrix_10_1_2.pdf
HTH
Manish
06-09-2015 02:07 AM
You should try and use HCM-F version 10.1.2 as per the compatibility matrix
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/hcs/10_1_2/HCS_Solution/Compatibility_Matrix/Cisco-HCS-Compatibility-Matrix_10_1_2.pdf
HTH
Manish
06-09-2015 02:20 AM
Hi Manish,
Yes, i raised the TAC case and TAC suggested me the same. So after i upgraded HCM-F, i could add PLM in HCM-F successfully.
Thanks Manish.....
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