10-27-2014 12:04 AM
Hi,
I'm evaluating CPC Assurance Advanced 10.5.1.53684. I have installed a CUCM 8.6.2 with two nodes and tried to discover the Cluster in CPCA and found that it was not able to discover the Publisher properly. I tested all the credentials and they succeed. Please find the screenshot below and let me know if I'm missing something.
I tried add the Subscriber server directly with same Credential policy and it was able to discover the Subscriber properly(Screenshot below with IP 192.168.8.12).
I have followed all the guidelines from this URL: http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance#Cisco_Unified_Communications_Manager
Publisher Info:
Host Name : CUCM-862-PUB
Date : Mon Oct 27, 2014 12:21:51
Time Zone : India Standard Time (Asia/Kolkata)
Locale : en_US.UTF-8
Product Ver : 8.6.2.20000-2
OS Ver : 5.0.0.0-2
License MAC : 5faa2a0a1f6c
admin:show network cluster
192.168.8.11 cucm-862-pub Publisher authenticated
192.168.8.12 cucm-962-sub1 Subscriber authenticated using TCP since Mon Oct 27 11:46:01 2014
10-27-2014 12:17 AM
Hi kasiva_1987,
Can you verify if service are activated on Publisher.
*Ensure the following services are activated and started: **Cisco CTIManager **Cisco AXL Web Service
Regards,
Mohammed Noor
10-27-2014 12:54 AM
Hi Mohammed,
Both the services are running in both server. I tried restart services/servers without luck.
Thanks,
Kasi
10-27-2014 04:51 AM
Hi Kasi,
Looks like SNMP is not running on CUCM Publisher. Enable SNMP then re-discover the cluster and see if that helps.
Regards,
Mohammed Noor
10-27-2014 05:14 AM
Hi Mohammed,
Its running SNMP and from the Manage Credentials section, I was able to test the credential profile against CUCM Pub(192.168.8.11) and both SNMP, HTTP and JTAPI connections passed.
Is there anyway I can check why it is not able to discover the Publisher properly.
I just tested with 9.X and it was successful.
Thanks,
Kasi
10-27-2014 05:36 AM
Hi Kasi,
Try below and let me know how it goes.
1. Login to Prime Collaboration UI as globaladmin.
2. Navigate to the below URL - Copy and paste the below URL to the same browser window after replacing the correct Prime Collaboration server IP address and Call Manager IP address.
https://<PCServerIPAddress>/emsam/service/inventory/delete?deviceIP=
Ex:https://10.106.87.202/emsam/service/inventory/delete?deviceIP=10.106.91.91
3. You should see a success message.
4. Navigate back to Device Work Center page and discover the Call Manager again.
HTH
Regards,
Mohammed Noor
10-27-2014 06:17 AM
Thanks much Mohammed. Will give it a try and will update you!
Regards,
Kasi
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