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cuc upgrade : cannot view file in the directories

nicanor00
Level 1
Level 1

‎03-07-2023 03:08 AM - edited ‎03-07-2023 06:38 AM

Hi

I need to upgrade cuc 11.0.1.21900-11 to CUC_12.5.1.12900-56.sgn.iso

I configured VM to link on the CUC_12.5.1.12900-56.sgn.iso

But when I initiate the upgrade, it doesnt view the file

Please Help

admin:utils system upgrade initiate

Warning: Do not close this window without first canceling the upgrade.

Source:

1) Remote Filesystem via SFTP
2) Remote Filesystem via FTP
3) Local DVD/CD
q) quit

Please select an option (1 - 3 or "q" 3
Please enter SMTP Host Server (optional):
Checking for valid upgrades. Please wait...

The given directory was located and searched but no valid options or upgrades were available. Note, the system cannot be downgraded so option and upgrade files for previous releases were ignored.

Source:

1) Remote Filesystem via SFTP
2) Remote Filesystem via FTP
3) Local DVD/CD
q) quit

 

0 Helpful
3 Replies 3

b.winter
VIP
VIP

‎03-07-2023 03:13 AM - edited ‎03-07-2023 03:14 AM

Have you installed the required cop files?
ciscocm.cuc_upgrade_12_0_v1.3.k3.cop.sgn
and the cop file to recognize sha512 signed files

And why don't you use the latest version of CUC 12.5? If you are already doing an upgrade, why do you upgrade to an old version?

Nithin Eluvathingal
VIP
VIP

‎03-07-2023 03:14 AM

Make sure you the DVD is connected. There is a check box to make it connected from VM settings.

Alos make sure the file is valid upgrade file.

You must install Cop ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn on unity as the new files are sha 512 signed. I think this is your issue.

 

https://www.cisco.com/web/software/282204704/18582/ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn-COP-Readme-v3.pdf

 



Response Signature


0 Helpful

nicanor00
Level 1
Level 1
In response to Nithin Eluvathingal

‎03-07-2023 06:24 AM

Thanks for reply

I try to install the cop file ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn

but it look like it get stuck and stay randomly on running step

Please help

see the log below

 

03/07/2023 15:12:26 file_list.sh|Starting file_list.sh|<LVL::Info>
03/07/2023 15:12:26 file_list.sh|Parse argument method=remote_ftp|<LVL::Debug>
03/07/2023 15:12:26 file_list.sh|Parse argument source_dir=/|<LVL::Debug>
03/07/2023 15:12:26 file_list.sh|Parse argument dest_file=/var/log/install/downloaded_versions|<LVL::Debug>
03/07/2023 15:12:26 file_list.sh|Parse argument remote_host=192.168.1.122|<LVL::Debug>
03/07/2023 15:12:26 file_list.sh|Parse argument user_name=admin|<LVL::Debug>
03/07/2023 15:12:26 file_list.sh|is_upgrade_lock_available: Upgrade lock is available.|<LVL::Debug>
03/07/2023 15:12:26 file_list.sh|status in upgrade status.xml upgrade.stage.determining.files|<LVL::Debug>
03/07/2023 15:12:26 file_list.sh|acquire_upgrade_lock: Lock is free, creating lock (pid: 11014)|<LVL::Debug>
03/07/2023 15:12:26 file_list.sh|clear_upgrade_status: Status file removed|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|Parse argument fromVersion=11.0.1.21900-11|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|_set_upgrade_status_attribute: fromVersion set to 11.0.1.21900-11|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|Parse argument status=upgrade.stage.determining.files|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|_set_upgrade_status_attribute: status set to upgrade.stage.determining.files|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|Process remote FTP request|<LVL::Info>
03/07/2023 15:12:27 file_list.sh|Calling FTP command with metering off|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|FTP command complete (0)|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|List file (pre-filtered):|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|(CAPTURE) ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn|<LVL::Debug>
03/07/2023 15:12:27 file_list.sh|/opt/cisco/install/bin/filter file=/var/log/install/downloaded_versions|<LVL::Debug>
03/07/2023 15:12:27 filter|Parse argument file=/var/log/install/downloaded_versions|<LVL::Debug>
03/07/2023 15:12:27 filter|No patch type specified. Optional.|<LVL::Debug>
03/07/2023 15:12:27 filter|No upgrade mode specifed. Optional.|<LVL::Debug>
03/07/2023 15:12:30 filter|Processing filter candidate names|<LVL::Debug>
03/07/2023 15:12:30 filter|Process "ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn"|<LVL::Debug>
03/07/2023 15:12:30 filter| Match against cop pattern (plm..*.cop)|<LVL::Debug>
03/07/2023 15:12:30 filter| Match against cop pattern (plm..*.cop.sgn)|<LVL::Debug>
03/07/2023 15:12:30 filter| Match against cop pattern (plm..*.cop.sha512)|<LVL::Debug>
03/07/2023 15:12:30 filter| Match against patch pattern (UCSInstall_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
03/07/2023 15:12:30 filter| Match against patch pattern (UCSInstall_UCOS_UNRST_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against patch pattern (UCSInstall_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against patch pattern (UCSInstall_UCOS_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sha512.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against patch pattern (UCSInstall_UCOS_UNRST_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against patch pattern (UCSInstall_UCOS_UNRST_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sha512.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against es pattern (UCSInstall_UCOS_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against es pattern (UCSInstall_UCOS_UNRST_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against es pattern (UCSInstall_UCOS_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against es pattern (UCSInstall_UCOS_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sha512.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against es pattern (UCSInstall_UCOS_UNRST_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against es pattern (UCSInstall_UCOS_UNRST_ES[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sha512.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against su pattern (UCSInstall_UCOS_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against su pattern (UCSInstall_UCOS_UNRST_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against su pattern (UCSInstall_UCOS_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against su pattern (UCSInstall_UCOS_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sha512.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against su pattern (UCSInstall_UCOS_UNRST_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sgn.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against su pattern (UCSInstall_UCOS_UNRST_SU[0-9]*_[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.sha512.iso)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (dp-ffr.[1-9]-[0-9]-[0-9]+.*.cop)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (dp-ffr.[1-9]-[0-9]-[0-9]+.*.cop.sgn)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (dp-ffr.[1-9]-[0-9]-[0-9]+.*.cop.sha512)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (cm-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (cm-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (cm-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sha512)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (po-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (po-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (po-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sha512)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (uc-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (uc-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (uc-locale-.*_.*-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sha512)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (uc-friendly-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (uc-friendly-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sgn)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (uc-friendly-[0-9]+\.[0-9]+\.[0-9]+\.[0-9]+-[0-9]+.cop.sha512)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (ciscocm..*.cop)|<LVL::Debug>
03/07/2023 15:12:31 filter| Match against cop pattern (ciscocm..*.cop.sgn)|<LVL::Debug>
03/07/2023 15:12:31 filter|INorOUT=IN ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn: Filter passed.|<LVL::Debug>
03/07/2023 15:12:31 file_list.sh|List file (post-filtered):|<LVL::Debug>
03/07/2023 15:12:31 file_list.sh|(CAPTURE) <?xml version="1.0" encoding="UTF-8"?>|<LVL::Debug>
03/07/2023 15:12:31 file_list.sh|(CAPTURE) <InstallList>|<LVL::Debug>
03/07/2023 15:12:31 file_list.sh|(CAPTURE) <InstallItem type="cop" secure-file="ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn" version="0.0.0.0-0" file="ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop" reboot="no" signed="yes" unrestricted="no"/>|<LVL::Debug>
03/07/2023 15:12:31 file_list.sh|(CAPTURE) </InstallList>|<LVL::Debug>
03/07/2023 15:12:31 file_list.sh|success|<LVL::Info>
03/07/2023 15:12:31 file_list.sh|file_list.sh complete (rc=0)|<LVL::Info>
03/07/2023 15:12:31 file_list.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
03/07/2023 15:12:31 file_list.sh|is_upgrade_in_progress: Already locked by this process (pid: 11014).|<LVL::Debug>
03/07/2023 15:12:31 file_list.sh|release_upgrade_lock: Releasing lock (pid: 11014)|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Starting upgrade_validate_file.sh|<LVL::Info>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument method=remote_ftp|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument source_dir=/|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument file_name=ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument remote_host=192.168.1.122|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument user_name=admin|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument file_type=cop|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument file_signed=yes|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|is_upgrade_lock_available: Upgrade lock is available.|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|status in upgrade status.xml upgrade.stage.determining.files|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|acquire_upgrade_lock: Lock is free, creating lock (pid: 17473)|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|clear_upgrade_status: Status file removed|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument status=upgrade.stage.validating|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.validating|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Process remote FTP request|<LVL::Info>
03/07/2023 15:12:35 upgrade_validate_file.sh|Get //ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn size via ftp|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Size of file obtained from ftp is 55398|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Total space needed is 110796|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Check free space|<LVL::Info>
03/07/2023 15:12:35 upgrade_validate_file.sh|(CAPTURE) Free space: 58663215104, Needed space: 110796|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|There is enough space on device to proceed.|<LVL::Info>
03/07/2023 15:12:35 upgrade_validate_file.sh|Remote FTP request complete (0)|<LVL::Info>
03/07/2023 15:12:35 upgrade_validate_file.sh|success|<LVL::Info>
03/07/2023 15:12:35 upgrade_validate_file.sh|upgrade_validate_file.sh complete (rc=0)|<LVL::Info>
03/07/2023 15:12:35 upgrade_validate_file.sh|Parse argument status=upgrade.stage.validated|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.validated|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>

03/07/2023 15:12:35 upgrade_validate_file.sh|release_upgrade_lock: Releasing lock (pid: 17473)|<LVL::Debug>
03/07/2023 15:12:35 upgrade_validate_file.sh|Unmount DVD|<LVL::Info>
03/07/2023 15:12:36 upgrade_get_file.sh|Starting upgrade_get_file.sh|<LVL::Info>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument method=remote_ftp|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument source_dir=/|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument file_name=ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument dest_dir=/common/download/|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument remote_host=192.168.1.122|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument user_name=admin|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument version=0.0.0.0-0|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument file_type=cop|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument file_signed=yes|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is available.|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|status in upgrade status.xml upgrade.stage.validated|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|acquire_upgrade_lock: Lock is free, creating lock (pid: 18883)|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument toVersion=0.0.0.0-0|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|_set_upgrade_status_attribute: toVersion set to 0.0.0.0-0|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|Parse argument status=upgrade.stage.downloading|<LVL::Debug>
03/07/2023 15:12:36 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.downloading|<LVL::Debug>
03/07/2023 15:12:38 upgrade_get_file.sh|Process remote FTP request|<LVL::Info>
03/07/2023 15:12:38 upgrade_get_file.sh|source_dir=/, dest_file=/common/download//ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn, file_name=ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn|<LVL::Debug>
03/07/2023 15:12:38 upgrade_get_file.sh|Starting FTP|<LVL::Debug>
03/07/2023 15:12:38 upgrade_get_file.sh|FTP request complete|<LVL::Info>
03/07/2023 15:12:38 upgrade_get_file.sh|Download of iso file RTMTStart|<LVL::Notice>
03/07/2023 15:12:38 upgrade_get_file.sh|Parse argument status=upgrade.stage.checksumming|<LVL::Debug>
03/07/2023 15:12:38 upgrade_get_file.sh|_set_upgrade_status_attribute: status set to upgrade.stage.checksumming|<LVL::Debug>
03/07/2023 15:12:38 upgrade_get_file.sh|Create md5 "/common/download/ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn.md5"|<LVL::Info>
03/07/2023 15:12:38 upgrade_get_file.sh|MD5(/common/download/ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn)= 5b:b9:ed:40:b4:1b:4f:b5:11:03:4f:2b:c2:82:9e:3d|<LVL::Debug>
03/07/2023 15:12:38 upgrade_get_file.sh|Create md5 complete|<LVL::Info>
03/07/2023 15:12:38 upgrade_get_file.sh|Authenticate file "/common/download/ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn"|<LVL::Info>
03/07/2023 15:12:38 upgrade_get_file.sh|File authentication complete|<LVL::Debug>
03/07/2023 15:12:38 upgrade_get_file.sh|Download of iso file RTMTFinish|<LVL::Notice>
03/07/2023 15:12:38 upgrade_get_file.sh|Process preflight|<LVL::Info>
03/07/2023 15:12:38 upgrade_get_file.sh|Skipping preflight since file type is COP|<LVL::Debug>
03/07/2023 15:12:40 upgrade_get_file.sh|success|<LVL::Info>
03/07/2023 15:12:40 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|<LVL::Info>
03/07/2023 15:12:40 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>
03/07/2023 15:12:40 upgrade_get_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 18883).|<LVL::Debug>
03/07/2023 15:12:40 upgrade_get_file.sh|release_upgrade_lock: Releasing lock (pid: 18883)|<LVL::Debug>

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