06-15-2017 06:43 AM - edited 03-19-2019 12:32 PM
We have communal user mailboxes set up in Unity, and we have a need for the message notification to go to different notification devices at different times of the day (morning vs. afternoon).
Eg. from 7:00 am to 12:00 pm notifications sent to ext. 1000, then from 12:00 pm to 5:00 pm notifications sent to extension 2000. We then want to turn off the notifications from 5:00 pm until 7:00 am the next morning.
Is there any solution to have one mailbox send notifications to different devices for different time ranges?
Thanks for any input,
Josh
Solved! Go to Solution.
06-15-2017 07:30 AM
Hi Josh,
You could try to set up 1000 as the Work phone (notification device) and 2000 as the Home phone (notification device) and each could have it's own schedule set up via PCA. Maybe this could achieve the desired results.
Cheers!
Rob
06-15-2017 07:30 AM
Hi Josh,
You could try to set up 1000 as the Work phone (notification device) and 2000 as the Home phone (notification device) and each could have it's own schedule set up via PCA. Maybe this could achieve the desired results.
Cheers!
Rob
06-15-2017 07:35 AM
Hi Rob,
I assumed that since you can't set up a schedule in Admin, I wouldn't be able to in PCA.
I assumed wrong.
Thank you for insight, it looks like it should work.
Josh
06-15-2017 07:51 AM
Hi Josh,
You are most welcome my friend! You can launch the schedule page via CUC admin as well;
Go to your Notification Device page and look in the upper right hand corner
In the Related Links list, click
Edit Notification Device Details
, and click
Go
. You will see the notification schedule that is specified on the Cisco Personal Communications Assistant page
Cheers!
Rob
06-15-2017 08:33 AM
Oh snap! That will be much easier than logging into each User via PCA that requires this option. That little Related Links option always eludes me.
You've been extremely helpful today buddy, thank you so much.
06-15-2017 12:40 PM
Hey Josh,
You are most welcome my friend! My pleasure!
Cheers!
Rob
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