CUCILync 9.7.5(or 4) Voicemail tab/icon

[Dave Phillips]

Hello, I just updated CUCILync to 9.7.4 (then to 9.7.5) and noticed that the voicemail tab is missing.  Also there is no place to configure the Voicemail server in the client.

I read that newer Jabber versions require some settings on the IM&P server, but that shouldn't apply to CUCILync.

Do I need to add something to the jabber-config.xml?  

I tried adding the following but it didnt help

-<Voicemail>

<VVM_Mailstore_Server_0>MY-CUCxn-IP</VVM_Mailstore_Server_0>

</Voicemail>

[hicham kammah]

Hi Dave,

I have the same issue.

did you found the solution?

Regards,

hicham

[Dave Phillips]

I have not.  I thought I would try the community first before opening a TAC case.

[hicham kammah]

I downgrade the cucilync version to 9.2, and its working correctly.

I think that we are facing a bug on those versions 9.7.4 and 9.7.5.

[Dave Phillips]

See my post from earlier.  I had this issue on Windows 7 and 8.1, only fix was following the Jabber doc.

---

I managed to get it working by following the Jabber instructions.

I set up voicemail info under a UC service.  Then I tied the UC service to a service profile and assigned the service profile to a user.  Some users I had to delete the cache before it would show up, others it would eventually show up.

[m.ranger]

Hi Dave,

this may work for CUCM 9.x where service profiles have been migrated from CUPS to CUCM.

In my case I have a CUCM 8.6 and this version does not have Service profiles.

Because I am migrating CUCM 8.6 to 10.5 and CUCIMoc to CUCILync I am looking for a CUCILync Version which is working with both CUCM versions.

Best regards

Manfred

[m.ranger]

Hi,

have the same problem and can´t find something in bug search tool.

Is there a solution for this problem with CUCILync 9.7(5) in the meantime?

Do you have opened a TAC Case?

Best regards

Manfred

[carrje81]

The way that we discovered was to delete the cache from the root file for CUCI-Lync. But as we deployed at a larger scale the tab would again disappear when users logged out and logged back in. If we cleared the cache again the VM would again appear. 

[Blair Telecom]

I have updated to 9.7(4), (5), & (6).   Running W7 I have not had this issue.  I have only seen this under Win 8.1 so far.  Installing 9.2 does clear the problem up.  I'm surprised such a big bug has been going on over 3 builds.

[crisponions]

I managed to get it working by following the Jabber instructions.

I set up voicemail info under a UC service.  Then I tied the UC service to a service profile and assigned the service profile to a user.  Some users I had to delete the cache before it would show up, others it would eventually show up.

EDIT - I should I add this is Dave Phillips who started the thread, looks like I logged in with a different profile.