CUCIMOC Compatible Headset?

[Sam Alexander]

We have just completed a large UC deployment where CUCIMOC is the primary telephony device for about 3/4 of the users base. However, none of the wireless Plantronics headsets we are using work with CUCIMOC the way they should (bluetooth and USB).

The main issue is that a user can't answer a call by pressing the button on the earpiece, you cannot get dialtone by pressing the button either.

The headsets work FINE with IP Communicator and MOC.. just not COCIMOC.

Needless to say the customer is a bit miffed.

So, does anyone have any suggestions AND field experience with a headset that works with CUCIMOC? (Or knows how to get these working?)

Thanks

- Sam

[Jaime Valencia · Accepted solution]

The RNs contains a list of tested devices:

Client Computer Requirements

http://www.cisco.com/en/US/docs/voice_ip_comm/cucimoc/7_1/english/release/cucimocReleaseNote.html#wp51908

Tested Audio Devices

The audio devices tested with Cisco UC Integration for Microsoft Office Communicator are as follows:

•ClearOne CHAT 50 USB

•Plantronics Voyager 510 Bluetooth

•Jabra GN8110 USB

•Jabra GN8120 USB

•Jabra GN9120

•Jabra Advantage Plus

•Plantronics CS50

•Plantronics CS60

•Plantronics DA60 USB

•Plantronics DSP-400

•Plantronics DA55 USB

•Clarisys i750

Headset user controls are not supported at the time, this is roadmapped.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Sam Alexander]

Is there any timeline on the support?  I know it's not in thelatest beta, so if not now, when?

[Jaime Valencia · Accepted solution]

From what I know it should be until 8.5 release, not sure about the timeframe but if it's the same as other products it should be Q4CY10

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk