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CUCM-10.5.2- RTMT help with deciding which logs to gather

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lleweyiss
Participant
Participant

‎10-05-2016 12:13 PM - edited ‎03-19-2019 11:39 AM

I am struggling with trying to determine which logs to gather to determine what is happening with a couple of phones.

I have a couple of phones that were registered and now they are not registered.

While most of the phones we have are SCCP, the 2 I am looking to discover the issue are SIP phones . (not sure if that makes a difference in choosing the RTMT log ).

Seems like there is a log that shows the phones and activity and can see if a phone is trying to connect and why it can not  and I thought it would show  the reason it became unregistered.

Any other information needed from me to help point me to the right log  in RTMT ?

Really appreciate the assistance.

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Jitender Bhandari
Cisco Employee
Cisco Employee
In response to lleweyiss

‎10-05-2016 01:21 PM

Hi,

You need the below logs from CUCM server.

  1. Call Manager detail logs
  2. Event viewer application logs
  3. Event viewer system logs

CUCM traces get overwritten very frequently depending on your call volume, but other 2 are a dump so you should be able to find information in those.

With CUCM 10.4 you would only see SDL file, as tracing from CUCM 9.X onward in interleaving.

JB

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lleweyiss
Participant
Participant

‎10-05-2016 12:14 PM

I did choose " Cisco CallManager"  and it produced SDL and Call logs ....  the SDL ones did not help.

I looked at both the PUB & SUB of that SDL log ,and did not find anything

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