Unified Communications Infrastructure

I need to migrate customer from VCS-C/VCS-E to Expressway-C/Expressway-E. We already have VCS as VM and the version is 8.5.1. We bought migration license from VCS to Expressway. My question is do we need to install new VM for Expressway or we can ad...

Hello, I have used + E.164 numbers (+1416XXXX2XX) as my extensions in unity connection, I would like for callers to only dial 2xx when inside a greeting to be transferred to an extension. I can configure 2XX as alternate extension for all users to a...

We are installing Prime Collab Assurance and Analytics 11.5 (Enterprise) and are wondering how it is supposed to auto-discover the endpoints that are working with TMS 14.6.2. TMS is discovered and managed by Prime Collab Assurance. Not sure where and...

Our "SOAP - Performance Monitoring APIs" service shutdown and restarted itself twice within 5 days. Would someone know what this service is dependent on, why might it be doing this and what are the best steps to stop this from happening?

Hi,  I want to query IM&P via SNMP for list of services and their states and possibly generate alerts based on the states. I highly appreciate any pointers.

Someone I can pass this upgrade?  thank you very much

I have a unity cluster that was not configured correctly for HA and all of the ports (144) are assioated to the publisher.Is there a better way of changing the server on these ports apart from logging into the server and manually changing each port.....

I need to have a caller call in and leave a voicemail on a mailbox and then have that voicemail automatically get sent to a distribution list.  I can't seem to find a way to make this happen.  Is there a way to configure this or a script that I can c...

We are in the process of getting a BE6000S installed, though I am not the one actually doing the configuration. I do see scanning through the documentation that as the device owner, we are absolutely not supposed to just yank the plug on this device ...