CUCM 7.1(3) and Cisco phone Designer

[avveresh1978]

Hi, I use cisco 7911 and CUCM 7.1(3)

I can't save favorite ringtone to my IP Phone. The error is "An unknown error occurred on your Cisco IP Phone".

Log file:

2011-08-02 12:54:38,845 [1] INFO  - Retrieved -Pop.raw - for save or preview

2011-08-02 12:54:38,845 [1] INFO  - Saving -Pop.raw to Phone

2011-08-02 12:54:38,845 [1] INFO  - Setting Ringtone - 10.10.18.2 - first - SEP108AAF756F01 - C:\Documents and Settings\first\Application Data\Cisco\Cisco Unified Phone Application\Data\Ringtone\Pop.raw

2011-08-02 12:54:38,845 [1] DEBUG - Ringtone request XML  :<setRingTone><deviceName>SEP108AAF756F01</deviceName><ringTone>DesignerRingtone</ringTone></setRingTone>

2011-08-02 12:54:39,189 [1] DEBUG - response =

2011-08-02 12:54:39,189 [1] DEBUG - response.StatusCode = OK

2011-08-02 12:54:39,189 [1] DEBUG - starting response.GetResponseStream()

2011-08-02 12:54:39,189 [1] DEBUG - result stream = <CiscoIPPhoneError Number="0" />

2011-08-02 12:54:39,189 [1] DEBUG - Closing stream

2011-08-02 12:54:39,189 [1] INFO  - SetRingtone personalisationResponse.Data <CiscoIPPhoneError Number="0" />

2011-08-02 12:54:39,189 [1] INFO  - Returning from SetRingtone, success = True

2011-08-02 12:54:39,189 [1] INFO  - Failed SetRingtone IPPhoneError - errorData = An unknown error occurred on your Cisco IP Phone

2011-08-02 12:54:39,189 [1] INFO  - Failed saving Pop.raw to SEP108AAF756F01

2011-08-02 12:54:39,189 [1] INFO  - Errordata returned is An unknown error occurred on your Cisco IP Phone

Can you help me?

[shalushar]

Hi Alexander ,

Please verify the below points:-

1.      System Enterprise Parameters Phone URL Paramaters  URL Authentication – Should be IP address of CUCM publisher.

2.      System Enterprise Parameters Phone Personalization Enabled

3.      Device  Phone select the phone

a.       Owner User ID should be populated with the concerned End user.

b.      Product Specific Configuration Layout web access should be enabled.

4.      Phone should be pingable from the system were phone designer is enabled.

Hope this helps.

Tx,

Shalu