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MWI indicator does not clear...

Phillip Harding
Level 5
Level 5

‎08-03-2011 06:30 AM - edited ‎03-19-2019 03:22 AM

All,

We are using UCM 8.03 and Unity 8.5 we are having issues periodically with users's MWI not clearing after a voicemail has been read via email.  I've reset the MWI indicator as well as deleted and recreated it.  I've sync'd the users single inbox via Unity as well.  I cannot get the MWI to reset or clear.  Any advice on how to clear this?  Thanks Phillip

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jamesalston
Level 1
Level 1

‎08-03-2011 07:04 AM

Have you tried to reset the phone in CUCM?

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Phillip Harding
Level 5
Level 5
In response to jamesalston

‎08-03-2011 12:39 PM

Yes I have and dialing the VM off directory number cleared it for awhile then it returned.  I have verified the user does not have an unread voicemails.

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phamvinhdat
Level 3
Level 3

‎08-03-2011 03:13 PM

Is Unity integrated with Exchange? Exchange needs to send a notification back to Unity for it to clear MWI. Check Exchange to see if there is any issue there.

Dat

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