CUCM 8.6 upgraded failed - refresh upgrade failed

[Arbenjamin]

Dear all,

There is a Cisco tandberg demo lab environment in our compnay, so we are planned to upgrade the cisco call manager to 8.6 in order to make video call to tandberg VCS. The following is the detail of the hardware,

Hardware version 7825I4 with 4G ram( 4x 1G ram)

Software downloaded: UCSInstall_UCOS_8.6.2.10000-30.sgn.iso ( restricted version)

We have checked the MD5 checksum, and it is matched.

We are have tried to upgrade though either DVD or tftp-Titan, however, we still have faced some problem in upgrading the call manager.

"refresh upgrade failed- error detected is post-install phase. Trying to restore the system to the active version.Please wait..."

Can anyone face the same problem with me?

Thank you,

Ben    

[Vipul Jindal · Accepted solution]

all,

looks like you are hitting the bug

CSCtt18005

CM 8.6.2 Upgrade Failing Due to NTP Reachability

check the install logs for the NTP server reachability issue

thanks,

Vipul Jindal

[Jean-Christophe Majchrzak]

Hello,

What disk size do you have ? What is the common partition % usage ?

You need at least 80 Gb with 8.6 and I think you currently have 72 Gb.

[Arbenjamin]

Dear Vipul Jindal,

Thank your great support !!!!!

We can upgrade to 8.6.2 already

By the way, how can you find such useful information?

Thank a lot,

Best Regards,

Ben    

[Vipul Jindal]

work Exp!!

glad to hear i can resolve your issue!!

thanks,

Vipul Jindal

[i.nikolov]

Same Problem. The log is

07/02/2012 03:13:37 ntp_one_shot.sh|194.12.224.34 194.235.70.65|<:WARN>

07/02/2012 03:13:37 ntp_one_shot.sh|NTP server '10.183.226.1 194.12.224.34 194.235.70.65 10.162.22.1' has minimum stratum (10) and delay (0.02589).|<:INFO>

07/02/2012 03:13:37 ntp_one_shot.sh|File:/usr/local/bin/base_scripts/ntp_one_shot.sh:549, Function: setTime(), The best external NTP server, 10.183.226.1 194.12.224.34 194.235.70.65 10.162.22.1, is stratum 10, which is unacceptably high. External NTP servers must be <= strata 8 and should be <= strata 5.|<:ERROR>

07/02/2012 03:13:37 InstallWizard|runScriptPassive: 768 = system("/usr/local/bin/base_scripts/ntp_one_shot.sh")|<:DEBUG>

07/02/2012 03:13:37 InstallWizard|runScriptPassive: correcting rc per system/script call; returning rc=3|<:DEBUG>

07/02/2012 03:13:37 InstallWizard|Got return code 103 calling /usr/local/bin/base_scripts/ntp_one_shot.sh. Continuing Upgrade...|<:WARN>

07/02/2012 03:13:37 InstallWizard|Internal Error, File:installWizMain.c:588, Function: main(), /usr/local/platform/conf//platformConfig.xml field validation failed during a system upgrade|<:CRITICAL>

07/01/2012 17:13:37 post_install|Exiting with result 1|<:INFO>

07/01/2012 17:13:37 post_install|INSTALL_TYPE="Refresh Upgrade"|<:DEBUG>

07/01/2012 17:13:37 post_install|Process refresh upgrade failure|<:INFO>

We left 1 NTP and changed the stratum to 4 and  looks like the installatin passed.