Hi all. One user in organozation can't login to call Center with agent.
When user try connect to call center . Agent display Connecting CTI Server, and than write Unable to log in.
This is new user , other old users can work. I add association phone to new user, cheks ICD and CTI box in configuratioun.
Then in Call Center , i assign resourxe group. But now work. Why.
In logs
16:43:11 02/28/2013 INFO FastCall FC0181 FastCall Starting Up
16:43:34 02/28/2013 INFO FastCall FC0365 License verified
16:43:34 02/28/2013 INFO FastCall EI0095 Enterprise connected
16:43:35 02/28/2013 INFO FCCTI_1000 CRS patch for 3.5.2.x JTAPI VERSION: Cisco JTAPI Cisco JTAPI version 2.1(3.30) Release
16:43:37 02/28/2013 INFO PhoneDev PD2528 CTI Server Login: Open new session to CTI server confirmed
16:43:37 02/28/2013 INFO PhoneDev PD1233540 CTIServerLogin: Requesting Device Monitor
16:43:39 02/28/2013 INFO PhoneDev PD2576 CTIServerLogin: Device monitor confirmed
16:43:39 02/28/2013 INFO PhoneDev PD2626 ICDServerLogin: Trying to Create Session for ICDServerA[10.0.6.157]ICDPortA[42027]: Number of Tries [1]
16:43:39 02/28/2013 INFO PhoneDev PD2716 ICDServerLogin: Open new session to ICD Server confirmed
16:43:39 02/28/2013 INFO ASL10013 Set agent state call failed (270).
16:43:39 02/28/2013 MAJOR PhoneDev PD2066 AgentLogin: Agent state login request failed: Unable to log agent in
16:43:39 02/28/2013 INFO FCCTI_1000 splkJtapiobj:StopProvider: Remove provider observer.
16:43:39 02/28/2013 INFO FCCTI_1000 splkJtapiobj:StopProvider: Provider Shutdown.
16:43:44 02/28/2013 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown
16:43:59 02/28/2013 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown
16:43:59 02/28/2013 INFO FastCall FC0393 Releasing license...
16:43:59 02/28/2013 INFO FastCall FC0422 FastCall Shutting Down
16:43:59 02/28/2013 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown
16:44:09 02/28/2013 INFO FChooker VERSION:[Release 4.5.6.2] [SMR(2)] PLATFORM:[XP Service Pack 3]
16:44:09 02/28/2013 INFO PhoneDev VERSION:[Release 4.5.6.2] [SMR(2)] PLATFORM:[XP Service Pack 3]
16:44:09 02/28/2013 INFO FastCall VERSION:[Release 4.5.6.2] [SMR(2)] PLATFORM:[XP Service Pack 3]
16:44:09 02/28/2013 INFO FastCall FC0181 FastCall Starting Up
16:44:30 02/28/2013 INFO FastCall FC0365 License verified
16:44:30 02/28/2013 INFO FastCall EI0095 Enterprise connected
16:44:31 02/28/2013 INFO FCCTI_1000 CRS patch for 3.5.2.x JTAPI VERSION: Cisco JTAPI Cisco JTAPI version 2.1(3.30) Release
16:44:32 02/28/2013 INFO PhoneDev PD2528 CTI Server Login: Open new session to CTI server confirmed
16:44:32 02/28/2013 INFO PhoneDev PD1233540 CTIServerLogin: Requesting Device Monitor
16:44:34 02/28/2013 INFO PhoneDev PD2576 CTIServerLogin: Device monitor confirmed
16:44:34 02/28/2013 INFO PhoneDev PD2626 ICDServerLogin: Trying to Create Session for ICDServerA[10.0.6.157]ICDPortA[42027]: Number of Tries [1]
16:44:34 02/28/2013 INFO PhoneDev PD2716 ICDServerLogin: Open new session to ICD Server confirmed
16:44:34 02/28/2013 INFO ASL10013 Set agent state call failed (270).
16:44:34 02/28/2013 MAJOR PhoneDev PD2066 AgentLogin: Agent state login request failed: Unable to log agent in
16:44:34 02/28/2013 INFO FCCTI_1000 splkJtapiobj:StopProvider: Remove provider observer.
16:44:35 02/28/2013 INFO FCCTI_1000 splkJtapiobj:StopProvider: Provider Shutdown.
16:44:40 02/28/2013 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown
16:45:47 02/28/2013 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown
16:45:48 02/28/2013 INFO FastCall FC0393 Releasing license...
16:45:48 02/28/2013 INFO FastCall FC0422 FastCall Shutting Down
16:45:48 02/28/2013 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown
Who can help ?
