CUCM Cluster Monitoring and Auditing Recommendation

[Quintin.Mayo]

Hi,

We have had some instances with our collaboration environments, our last instance we had to reboot our Presence servers to fix the issue, and unfortunately, we don't have time to review logs to find out the cause during the outage. Our main priority is to get our people up and running instead of scrolling through logs for hours to determine the root cause.

 In the future, what can we do to increase our logging, so that better log auditing can be done to find root causes after the fact? Any assistance or recommendations would be greatly appreciated.

Thanks,

[Ratheesh Kumar · Accepted solution]

Hi there

You can always configure RTMT custom alerts and setup email notification. So when the alert is triggered you will be notified by email. 

https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/117890-technote-cucm-00.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/service/11_5_1/rtmt/CUCM_BK_C53F5FA7_00_cisco-unified-rtmt-administration-115/CUCM_BK_C53F5FA7_00_cisco-unified-rtmt-administration-115_chapter_0111.html

https://supportforums.cisco.com/t5/collaboration-voice-and-video/how-to-configure-the-alerts-and-email-notification-in-rtmt/ta-p/3139725

Hope this helps!

Cheers
Rath!

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