CUCM/CUCA

[geretzme1]

Hello,

I am trying to forward all calls from extension A to extension B.  When I dial the offices main line, and dial her extension I receive the message "I did not recognize that as a valid entry.  Hello, cisco unity messaging system etc..."  However when I call her extension directly it forwards without issue. She is set up in CUCM but does not have a voicemail license in CUCA.  What am I missing?

[jrsteele21 · Accepted solution]

Could be a few things:

• Restriction table in Unity Connection blocking transfers
• Trying to transfer to a number that does not exist on Unity Connection (you can check the box for "allow Transfers to Numbers Not Associated with Users or Call Handlers" in the greeting admin section)
• Rerouting CSS on the SIP Trunk

[geretzme1]

Checking the "allow Transfers to Numbers Not Associated with Users or Call Handlers" accomplished what I needed to.  Thank you for your help!