02-03-2019 09:34 PM - edited 03-12-2019 10:35 AM
Hi All,
I am getting CUCM OnBehalfof Codes is 17, while i see the description of the issue is
Call manager, Unified Communications Applications
17 |
Refer |
So what is mean by refer, Kindly any one help me out this.
Thanks,
Vignesh G
Solved! Go to Solution.
02-07-2019 01:21 AM
Hi Vignesh,
Did you go through the URL shared in my previous post, it explains it in details with example.
Call Detail Records Administration Guide - REFER Calls
Regards,
Shalid
Please remember to rate helpful responses and identify helpful or correct answers.
02-04-2019 10:05 PM
Can any one help me out?????
02-05-2019 08:27 AM - edited 02-05-2019 08:28 AM
Hi Vignesh,
Note: you should select the correct label to get a response to your query from the correct category -
I am not sure whether I can help you much, but the term "REFER" indicate replace, basically the call has been moved from one place to another.
you can find the example scenarios described in Call Detail Records Administration Guide - REFER Calls
i can explain this in SIP world,
Refer is the SIP message that moves a session from one place to another. Imagine that caller A is talking to Caller B and Caller A decides that Caller C should really handle the call. In the SIP world, Caller A would Refer his call with Caller B to Caller C. In fact, Caller B's SIP telephone would actually end up doing the bulk of the work and Caller A telephone would simply be an observer.
The call flow looks like below;
courtesy to the blog by Andrew Prokop.
Regards,
Shalid
Please remember to rate helpful responses and identify helpful or correct answers.
02-06-2019 09:10 PM
Thanks, But in CUCM how OnBehalf code are working ? DO you have any document for this?
02-07-2019 01:21 AM
Hi Vignesh,
Did you go through the URL shared in my previous post, it explains it in details with example.
Call Detail Records Administration Guide - REFER Calls
Regards,
Shalid
Please remember to rate helpful responses and identify helpful or correct answers.
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