CUCM IM & Presence Installation Issue

[twstevensuk]

Hi When Trying to Install CUCM IM and Presence i get the Attached Error

I have checked the Setting on CUCM and the server has been added

See Attached

Any Ideas?

[Dan Lukes]

This (misleading) error message may mean just "Security Password mismatch". See CSCur18862

Or it may be other issue described (with solution) here.

Try it and provide feedback.

[twstevensuk]

Thanks,yeah i think it was the password i had to restart the installation and it worked

no we are seeing a different Issues

the Cisco Sync Agent is Running, if we start it it runs for a few hours and then fails

See Attached

[Ratheesh Kumar]

Hi there

Again I bet you might be hitting a bug. This issue was there in CUCM 10. Try this below workaround

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Change the CUCM server's default UI administrator password to a value which does not contain any of the following characters: ¬ ¦ £ € % ~ ?

Using the CUCM Admin UI:
Navigate to CUCM Admin UI > User Management > Application User
Select the default UI user
Update the password value
Click Save

Using the Admin CLI:
Execute command: utils reset_application_ui_administrator_password

Note: Changing the CUCM default UI password also changes the CUCM Instance Messaging and Presence server default UI password. It is necessary to manually update all configuration items which use the default UI password.

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Hope this helps!

Cheers
Rath!

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[twstevensuk]

Thanks Ill give that a go but the only Special Character we are using is !

[Ratheesh Kumar]

Change to a simple password and test it. If not please open a TAC. Thats your best bet

Hope this helps!

Cheers
Rath!

***Please rate helpful posts***