CUCM - Installing upgrade, stuck on Loading

[steve pearson]

Hi

I am trying to install a device pack on the CUCM Publisher but when I choose 'Software Upgrades', 'Install/Upgrade', it gets stuck on "Loading, Please Wait'.  I've come away and gone back 12 hours later and it's the same!  As such I am unable to install an upgrade.

How do I get out of this?  Is there a service I can restart?

Thanks

Steve

[Aman Soi]

Hi Steve,

you need to have firmware loaded on all the servers in a cluster and then, restart the tftp service.

regds,

aman

[Aman Soi]

Steve, you mean to say that u are not able to see 8831 in Pub since it has been rebuild.

Are u uploading the below DP for CUCM 9.1?

cmterm-devicepack9.1.2.13070-1.cop.sgn

regds,

aman

[steve pearson]

Please see screenshot, top server successfuly retrieving list of upgrade files located in my SFTP firmware directory, the second server snapshot is the Publisher that is not identifying any of my upgrade files.

Hope this helps?

Both CUCMs running the exact same version.

[steve pearson]

If I try to upgrade via CLI, I get the follwing:

admin:utils system upgrade initiate

Warning: Do not close this window without first canceling the upgrade.

Source:

 1) Remote Filesystem via SFTP
 2) Remote Filesystem via FTP
 3) Local DVD/CD
 q) quit

Please select an option (1 - 3 or "q" ): 1
Directory [firmware/]:
Server [10.137.130.246]:
User Name ******
Password: ***********
Please enter SMTP Host Server (optional):
Checking for valid upgrades.  Please wait...
[Fatal Error] downloaded_versions:24:40: The value of attribute "file" associated with an element type "FilteredItem" must not contain the '<' character.
[Fatal Error] downloaded_versions:24:40: The value of attribute "file" associated with an element type "FilteredItem" must not contain the '<' character.

The given directory was located and searched but no valid options or upgrades were available.  Note, the system cannot be downgraded so option and upgrade files for previous releases were ignored.

Source:

 1) Remote Filesystem via SFTP
 2) Remote Filesystem via FTP
 3) Local DVD/CD
 q) quit

Please select an option (1 - 3 or "q" ):

[Aman Soi]

Hi Steve,

can u share show version active from both servers?

regds,

aman

[steve pearson]

Hi Aman, sure...

Publisher (the server not recognising upgrade files):

admin:show version active
Active Master Version: 9.1.2.12901-3
Active Version Installed Software Options:
cm-locale-en_GB-9.1.1.1000-1.cop
cmterm-cupc-dialrule-wizard-0.1.cop
dp-ffr.3-1-30.GB.cop
cmterm-88xx-sip.10-2-2ES-8.cop
cmterm-jabbertablet-100v10-dm.cop
cmterm-88xx-sip.10-2-2-16.cop
ciscocm.addcsfsupportfield.cop
admin:

Another working CUCM:

admin:sh version acti
admin:show

Executed command unsuccessfully
Incomplete command entered
admin:show version active
Active Master Version: 9.1.2.12901-3
Active Version Installed Software Options:
cmterm-iphone-install-130917.cop
dp-ffr.3-1-30.GB.cop
cmterm-cupc-dialrule-wizard-0.1.cop
cm-locale-en_GB-9.1.1.1000-1.cop
cmterm-88xx-sip.10-2-2-16.cop
cmterm-7942_7962-sccp.9-3-1SR2-1.cop
cmterm-7942_7962-sccp.9-3-1SR3-1.cop
cmterm-7942_7962-sccp.9-3-1ES27-rel.cop
cmterm-dx80.10-2-3-26.cop
cmterm-8831-sip.10-3-1-16.cop
cmterm-88xx-sip.10-2-2ES-8.cop

The file I want to install on to the Pub is: cmterm-8831-sip.10-3-1-16.cop

Thanks

Steve

[Mohammed Khan]

Can you try install with other SFTP Server.

HTH,

Mohammed Noor