04-02-2013 06:55 AM - edited 03-19-2019 06:31 AM
Not sure why this is failing. The FTP server shows the file is fetched, etc. The SRE appears to be in a persistent rebooting state, so I'm guessing the SRE can't ping the FTP server.
3925#$ install url ftp://172.83.112.19/cue-vm-k9.SPA.sme.8.6.6.pkg
Proceed with installation? [no]:
3925#
[Resuming connection 1 to 172.83.112.11 ... ]
Initializing memory #1. Please wait...
Serial ATA Port 0 : ST9500620NS
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...
uswty-v-3925#$ install url ftp://172.83.112.19/cue-vm-k9.SPA.sme.8.6.6.pkg
Proceed with installation? [no]: yes
Loading cue-vm-k9.SPA.sme.8.6.6.pkg.install.sre !
[OK - 38933/4096 bytes]
Following languages are available for installation.
# SKU Language Code Language Name
------------------------------------------------------------
1 ARA ar_SA CUE Voicemail Arabic
2 DAN da_DK CUE Voicemail Danish
3 DEU de_DE CUE Voicemail German
4 ENG en_GB CUE Voicemail UK English
5 ENU en_US CUE Voicemail US English
6 ESO es_CO CUE Voicemail Latin American Spanish
7 ESP es_ES CUE Voicemail European Spanish
8 ESM es_MX CUE Voicemail Mexican Spanish
9 FRC fr_CA CUE Voicemail Canadian French
10 FRA fr_FR CUE Voicemail European French
11 HUN hu_HU CUE Voicemail Hungarian
12 ITA it_IT CUE Voicemail Italian
13 HBR iw_IL CUE Voicemail Hebrew
14 JPN ja_JP CUE Voicemail Japanese
15 KOR ko_KR CUE Voicemail Korean
16 NLD nl_NL CUE Voicemail Dutch
17 NOR no_NO CUE Voicemail Norwegian
18 PTB pt_BR CUE Voicemail Brazilian Portuguese
19 PTG pt_PT CUE Voicemail Portuguese
20 RUS ru_RU CUE Voicemail Russian
21 SVE sv_SE CUE Voicemail Swedish
22 TUR tr_TR CUE Voicemail Turkish
23 CHS zh_CN CUE Voicemail Simplified Chinese (PRC)
24 ZHH zh_HK CUE Voicemail Hong Kong Chinese
25 CHT zh_TW CUE Voicemail Traditional Chinese (Taiwan)
You can install upto 5 language(s) on this platform.
Please select the language(s) you want to install by entering the language number(s)
Languages can be entered as comma separated or space separated list
Example: 1,3 would select 'CUE Voicemail Arabic' and 'CUE Voicemail German'
Enter languages:5
Following languages will be installed on the system:
CUE Voicemail US English
Do you want to continue with the selected options?(y/n):y
3925#
*Apr 2 13:41:44.841: %SM_INSTALL-6-INST_RESET: SM1/0 is reset for software installation.
*Apr 2 13:43:08.195: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration Request
*Apr 2 13:43:08.199: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Apr 2 13:43:11.711: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Apr 2 13:43:26.285: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Apr 2 13:43:28.307: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP File Request
*Apr 2 13:43:58.943: %SRE_SM-6-STATE_CHANGE: SM1/0 changing state from SERVICE_MODULE_STATE_ERRQ to SERVICE_MODULE_STATE_STDY
*Apr 2 13:44:11.133: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Localstore Manager Invoked.
SM1/0 is reset due to
Can not download cue-vm-k9.SPA.sme.8.6.6.pkg
error code 0 : error type 'couldn't connect to host'.
*Apr 2 13:44:14.757: %SM_INSTALL-6-INST_FAIL: SM1/0 is reset due to
Can not download cue-vm-k9.SPA.sme.8.6.6.pkg
error code 0 : error type 'couldn't connect to host'.
Session into SRE-710
System now booting...
Please wait...
Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...
.......................................................................................................
SRE module get located and run....
Now booting from secondary boot loader....
Authenticating boot loader....
Secondary Boot Loader authenticated - booting....
Please enter '***' to change boot configuration:
Detect and Initialize network device
Backup current platform configurations....
SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported
Response - no installation needed (len: 422)
SRE Installation Not Needed
Restoring orignial configuration...
Updating flash with bootloader configuration.
Please wait ................... done.
*Apr 2 13:47:06.131: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Unable to load image
Error: Selected disk does not exist (21)
þnable to boot image
Initializing memory #1. Please wait...
Initializing memory #2. Please wait...
This may take a minute....
Serial ATA Port 0 : ST9500620NS
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...
Please wait...
Please press P to select Primary Boot Loader ...
or S to select Secondary Boot Loader ...
or wait to boot from default configuration ...
.......................................................................................................
SRE module get located and run....
Now booting from secondary boot loader....
Authenticating boot loader....
Secondary Boot Loader authenticated - booting....
Please enter '***' to change boot configuration:
Detect and Initialize network device
Backup current platform configurations....
SRE step 1 - SM registration...
Finding (hd1,3)/296e03bc-3236-4a68-a178-688e56400a1e, failed
Local install not supported
Response - no installation needed (len: 422)
SRE Installation Not Needed
Restoring orignial configuration...
Updating flash with bootloader configuration.
Please wait ................... done.
*Apr 2 13:48:34.103: %SM_INSTALL-6-INST_RBIP: SM1/0 received msg: RBIP Registration RequestLoading disk:/bzImage ... Unable to load image
Error: Selected disk does not exist (21)
þnable to boot image
Initializing memory #1. Please wait...
Initializing memory #2. Please wait...
This may take a minute....
Serial ATA Port 0 : ST9500620NS
DDR Memory 4096 MB detected
Intel(R) Core(TM)2 Solo CPU L3400 @ 1.86GHz
BIOS SM 3.52.8, BIOS Build date: 02/08/2011
System now booting...
04-02-2013 08:20 AM
CUE is saying it can't connect. You can try manual install from CUE boot loader.
04-02-2013 08:29 AM
trying from boothelper, here is log on tftp server;
Connection received from 172.83.112.12 on port 2001 [02/04 11:22:36.864]
Read request for file
OACK:
Using local port 55558 [02/04 11:22:36.864]
TIMEOUT waiting for Ack block #0 [02/04 11:22:51.934]
Connection received from 172.83.112.12 on port 2002 [02/04 11:23:16.457]
Read request for file
OACK:
Using local port 55559 [02/04 11:23:16.457]
TIMEOUT waiting for Ack block #0 [02/04 11:23:31.527]
Connection received from 172.83.112.12 on port 2003 [02/04 11:23:56.066]
Read request for file
OACK:
Using local port 62995 [02/04 11:23:56.066]
TIMEOUT waiting for Ack block #0 [02/04 11:24:11.135]
Connection received from 172.83.112.12 on port 2004 [02/04 11:24:35.658]
Read request for file
OACK:
Using local port 62996 [02/04 11:24:35.658]
TIMEOUT waiting for Ack block #0 [02/04 11:24:50.721]
Connection received from 172.83.112.12 on port 2005 [02/04 11:25:15.260]
Read request for file
OACK:
Using local port 50115 [02/04 11:25:15.260]
TIMEOUT waiting for Ack block #0 [02/04 11:25:30.329]
01-29-2014 11:52 PM
Hi
Have you resolved this problem yet ?
i had same problem like you .... not sure how can fix it ???
Starting payload download
Fil
Jan 30 07:47:16.206: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Successfully processed user input.
Jan 30 07:47:16.218: %SM_INSTALL-6-INST_PROG: SM1/0 PROGRESSING: Starting payload download.
SM1/0 is reset due to Error encountered while downloading payload(s) .
e transfer error during download. Curl error code is 78
Error: Error encountered while downloading payload(s)
Error encountered while downloading payload(s)
Unable to install. Please try again
it was stop on this stage ..
08-14-2015 12:01 AM
Error encountered while downloading payload(s) . is mean you not have the languages files you are tryng to install in the FTP. download the language "for you specific module and version CUE" from cisco.com
08-07-2014 02:50 AM
Can you post the IP configuration for both your FTP server and your SRE?
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