10-13-2010 06:54 AM - edited 03-19-2019 01:44 AM
Hello,
Our customer need to use the feature of the Auto-Attendant, but with some advanced technique like : He need when any one called him at the business hour ( 8:00 am to 4:00 pm) the operator with ext 100 will reply the calls, after the business hour the operator with ext 200 will reply the calls.
How can I do that.
Any ideas,
Thanks a lot........
10-14-2010 12:32 AM
hi guys no ideas
10-14-2010 07:12 AM
Do you want it to be done automatically? Or do you want the users to be able to control it so that the change can be made manually?
-Felipe
10-17-2010 01:18 AM
We need it dynamically
10-17-2010 05:39 AM
In that case, the best thing to do would be to use the call-forward all
-Felipe
10-19-2010 10:10 PM
Just create a new script, with the time of the day step of the CUE Editor you can tell the script where to send the calls.
Example:
Start
Accept
Time of Day
From 8am to 4pm
Call Redirect ---ext 100
The Rest
Call Redirect ---ext 200
End
Gabriel.
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