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CUE Auto-Attendant problem.

AhmedBassiony
Level 1
Level 1

Hello,

Our customer need to use the feature of the Auto-Attendant, but with some advanced technique like : He need when any one called him at the business hour ( 8:00 am to 4:00 pm) the operator with ext 100 will reply the calls, after the business hour the operator with ext 200 will reply the calls.

How can I do that.

Any ideas,

Thanks a lot........

5 Replies 5

AhmedBassiony
Level 1
Level 1

hi guys no ideas

Felipe Garrido
Cisco Employee
Cisco Employee

Do you want it to be done automatically? Or do you want the users to be able to control it so that the change can be made manually?

-Felipe

We need it dynamically

In that case, the best thing to do would be to use the call-forward all command under the ephone-dn with extension 100. This will allow the users to toggle when the calls start to get forwarded and to what party. This requires no change to the AA script and allows for the changes to be made on the phone itself.

-Felipe

Just create a new script, with the time of the day step of the CUE Editor you can tell the script where to send the calls.

Example:

Start

Accept

     Time of Day

          From 8am to 4pm

               Call Redirect ---ext 100

          The Rest

               Call Redirect ---ext 200

End

Gabriel.