CUE / CCM Integration

[canowlin]

Can you tell accomplish the task below?

I'm getting JTAPI Loging Failed Error while determining CCM version -1

CUCM is 4.2(3)

CUE is 2.3(2)

Another forum user explained this would solve my issue?

http://<callmanager>/CCMPluginsServer/CiscoJTAPIClient.exe on port 80. IIS in the CallManager is configured to "require SSL" in the CCMPluginsServer directory. After disabling that requirement in IIS, the CUE setup was able to continue.

[aghaznavi]

This implies that we probably have a license file for CallManager Express, rather than CallManger.Refer URL

http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp//rel2_1/cmecligd/ch2a_upg.htm#wp1122572 for more information.

[Markus Schneider]

Actually, if you have the wrong license, it won't even ask you for the JTAPI/CallManager integration stuff. I'm not sure about the original question. You do have to disable SSL for that directory for it to work properly.

[canowlin]

I had a problem with UnityExpress accessing jtapi.jar. I changed the Anonymous user for the default web site to CCMUser and everything works fine. There is a bug that say's to turn off SSL in the web site directories but that didn't work. Everything is working great now.

[Kevin Rice]

Calude,

Have you expereince a problem were IP communicator is not able to stay connected to CUE or messages saved to CUE are never recorded completely?

[canowlin]

Just started using this, I'm a Unity person myself. The original issue Cisco has opened a Bug on with a service release for fix. I am having MWI issues with Communicator right now, but that is across VPN (IPSEC) tunnel.