CUE Editor - Generate random number

[rcordeiro]

Hi all,

I need to redirect a call, if the result is out of business hours, to an external number (using CUE 7.0.5). That is easy with a "Translation pattern" (using CM 7.1), the problem arises when I need to have 3 different external numbers. I need a way to generate a random number (between 1 and 3) or do it in a circular way, so the calls get redirected to the 3 numbers, one at a time.

Is this possible at all or I'm just wanting something impossible?

Any other solution, using Call Manager 7.1 and CUE 7.0.5 or only one of them will be good.

Regards

[paolo bevilacqua]

In CUE scripts, there are "set", "incr", and "if" steps that you can use for the purpose.

[rcordeiro]

Thanks for your reply.

Is there a way to save a variable, or a variable state, value in this case? Every time a call enters the system the variable values are reseted and I am not able to go from one option on the if to the other.

The thing is I need to send the first call to number A and second call to number B and third call to number C and then the next call to number A and so on.

Many thanks for your help.

[paolo bevilacqua]

You are right. It seems that the only way to get persistent variables would be using the IVR steps to access a DB.

Since this may be an overkill, it would be proably better to handle the call distribution in the CM itself.

[rcordeiro]

Hi,

Thanks for your reply.

Any idea on how to achieve what I need? I cannot use Hunt Pilot because it will not forward the call. I can work with partitions and CSSs but how can I configure the 3 external numbers I need?

Regards

[paolo bevilacqua]

I think that if you search the forum you can find how.

I remember there is a special setting to allow external numbers in hunt pilot, but not being a CM expert, can't tell you more than that.

[rcordeiro]

Hi,

Thanks for your help.

I have been looking for the last days and I think I'm at a dead end...

Regards