CUE not recognising calling ID (requires user ID)

[duncan.hambly]

Hi there,

I'm having trouble with a new install of CUE 3.2.1 on a 3825 platfrom running CME 7.0. I run through the initial setup and all seems well, but when users try to access their VM boxes they are prompted for their user ID.

All users are assiged to ephone-dn's, so I would have expected the VM to recognise the calling ID and allow access to the appropriate mail box.

Any ideas much appreciated...

[Brandon Buffin · Accepted solution]

You can run into this problem when using the dialplan-pattern command along with CUE. The dialplan-pattern command expands out the DN to the full E.164 number. For example, 1111 becomes 1234561111. CUE does not have a mailbox corresponding to this number, so the call fails. One way to work around this is with a translation rule, such as:

voice translation-rule 1

rule 1 /1234561/ /1/

voice translation-profile 1

translate called 1

translate calling 1

translate redirect 1

dial-peer voice 1000 voip (CUE dial peer)

translation-profile outgoing 1

Hope this helps. If so, please rate the post.

Brandon

[duncan.hambly]

Thank you very much Brandon, this was exactly right. I knew it would be something simple...

Thank you again!