CUE SCRIPT QUESTIONS

[Chrysostomos_CY]

Hi

Here is the correct place for asking questions about scripts for the CUE?

Regards

Chrysostomos

[Steven DiStefano]

ask-cue-editor@external.cisco.com

[Chrysostomos_CY]

Hi

I have sent there two times but every time i recieve an automated reply with some links inluding this site

Nothing else

[Steven DiStefano]

Hmmm.   Cisco scaling bacK?

Its still here:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

[kadiyala]

Hi,

Yes, this is the correct place to ask CUE scripts related questions. The alias ask-cue-editor@external.cisco.com is not active anymore.

Thanks,

Madhavi

[Chrysostomos_CY]

Thank you very much for the information

Here is my question

I have created a custom script .I want to know if I can split the time for one specific day

For example:

1. For Monday the company working from 07:00 to 13:30 , then they open again at15:00 to 17:00

I have create one group: i have the, weekend and the monday. but I can’t spli tthe same day to  a different groups.(Day of the week: Tuesday, Wednesday, Thursday,Friday,and onother one group for Monday.

What is the solution for that

How can i use monday for two different hours than the other days in this group

Note:

i can use monday outside of the weekend from 07:00 to 17:00 but i dodnt want this senario.I want between 14:00 and 15:00 to play that is close now

Regards

Chrysostomos

[kadiyala]

Hi Chrysostomos,

Which version of CUE do you have? If you have CUE 8.6, you can use Editor express (GUI) to do this. Go to system->business hour settings and make your hours open or closed in any day based on your requirement. You can go through CUE administrator guide which explains in detail about how to set this up. Here is a snippet from the same on this topic.

If you are using older versions of CUE, you can still use CUE editor to do the same by creating custom script. Please follow the guide lines given in the administrator guide for the same.

Thanks,

Madhavi

Overview of Business-Hours Schedules

You can configure up to 4 weekly business-hours schedules. Each day is divided into 48 half-hour time slots. Each of these time slots can be configured to specify whether the business is open or closed during that time. Use the graphical user interface (GUI) System > Business Hours Settings option or the command-line interface (CLI) commands described in this section to configure these slots.

The Cisco Unity Express system ships with one default schedule called "systemschedule." This schedule indicates the business is open 24 hours per day, 7 days per week. Use the GUI System > Business Hours Settings option or CLI commands to modify or delete this default schedule. This schedule counts toward the maximum limit of 4 business-hours schedules.

[Chrysostomos_CY]

Thank you a lot for your reply

I will try it and i will get back for a questions if i have