CUE SIP Unsolicited Notify for MWI not working

[Nkechi Latunji]

Hi

CUE MWI is not turning on for new messages, i am using unsolicited notify. Below is my config and attached the debug ccisp message from CME. I also tried outcalling and subscriber notify and MWI will not work with either method. Running CME 10.5 and CUE 8.6.10

CME

voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service h450.2
 no supplementary-service h450.3
 supplementary-service h450.12
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 h323
 sip
  bind control source-interface GigabitEthernet0/0
  bind media source-interface GigabitEthernet0/0
  registrar server expires max 300 min 60

sip-ua
 mwi-server ipv4:172.16.30.15 expires 3600 port 5060 transport udp unsolicited

CUE

---------

ccn subsystem sip
gateway address "172.16.30.5"
mwi sip unsolicited
end subsystem

[Terry Cheema]

Have you got:

mwi relay under telephony-service and mwi sip under your dns.

other than that can try clearing all your messages and do the following under Sip-ua:

no mwi-server (remove it)

add back the mwi-server and test again.

[Nkechi Latunji]

Thanks Terry

No mwi relay under telephony-service, I will add that. But i do have the mwi sip under my dns. Will also try the removing the mwi-server and add it back. I will let you know.

Cheers

[Nkechi Latunji]

I tried everything but the configuration below which worked. Never had to do this

ccn trigger http urlname mwiapp
 maxsessions 4
 end trigger

I did not have maxsessions, once i added it MWI worked.

[Terry Cheema]

Yes, its weird. I dont think had to do enter these commands.

Refer to this document: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/vmadmin_book/syscmp.html#wp1012124

Generally speaking CUE MWI unsolicted is the easiest one, but sometimes still need a bit of troubleshooting. Anyways since you have got it working, thats what matters :)

Please do rate all helpful posts and mark thread as answered if you have no other queries.

-Terry