Unified Communications Infrastructure

Hello,Users are unable to dial an extension during the Main greeting call handler ( if you know your extension, you can dial it at any time..) in unity connection that does not have a voice mail box associated it. Users would like to dial dn's that e...

I'm trying to install/configure auto attendant on a BE6K but can't find any information on the subject Anyone can share link to documentation or pointers on how to do it Business edition 60002901 gateway with E1H323 gateway Able to get outside calls,...

I need to implement a simple ACD on my site.I've a callmanager 8.0,  a voice-gateway 8.0 and a cisco unity express module (installed on voice-gateway)  release 8.0 I need to create this  flow: The external call arrives on voice-gw, where it is send t...

When utilizing the local route group for a device pool, when a change is made for that device pool, does a reset of the devices have to occur for the changes to go into affect?  The reason I ask is if you are simply making the change to the Route Lis...

Have to configure the dial-plan in CME version 10 Is ther any kind of timer setting as in Call Manager to wait for all the digits and to route the call properly If user dial 0 to reception if user dial 024 to internal extension if user dial 0243...

Hi everybody, I need to change the hostname/ipaddress field for our webex server in the setting Application>Cisco Jabber>"Conferencing Server Configuration".  We are using CUPS 8.6 and CUCM 8.6.   My questions is what affect this change will have on ...

I am using CUCM MCS 7845 servers 1. Publisher2 TFTP3 Subscriber4 Bckup Subscriber I Have an issue. When i tries to register new IP phone On the display of VOIP it always show Registering . In CUCM It registers automatically to Publisher server and Ge...

Is there a way to disable enabling of Alternate Transfer function on user's phone options menu (TUI)?   Either at user level or Class Of Service or some other level? Or just by using restriction tables so transfers aren't allowed to patterns we don't...

Hey guys, I got a issue that I am currently investigating and just looking for a brain dump on top of what I am already looking into.  Basically I got a site that gets occasional one-way audio at a front desk from external callers.  They solve the pr...

Somewhat new to me, but I have verified that we have enough licenses installed to support a new phone. Shows device is active and trusted but registration is rejected.

I know that changing the first NTP server will affect the license for UCCX and CUCM. Is this true for adding or modifying the second NTP server?I want add a second NTP server and I want to avoid re-licensing.Thank you! 

Looking for some information on how to proceed. Here's a little back ground on our setup.2 UCS-C210-M2 Servers with ESXi 4.0 running CUCM & CUC on VM's. We upgraded from 4.3 to 8.0. Ran 8.0 for a year and a half then upgraded to 8.6. Everything was w...

Hello, I have a strange issue.  I have a customer who has CUCM / UCCX / Presence and Unity Connection installation on a BE6k.  A couple times a week one of the users is reporting that her account is locked out.  When we take a look at the audit logs ...

Hello, I'm using InformaCast version 9.1.1 with CUCM 10.5.1.10000-7.   When I have InformaCast attempt to discover phones, I get the following error message: Unable to build recipient groups: java.lang.Exception: Unable to get Communications Manager ...