Hello all,
I just setup CUE 2.3.1 into CM 4.1(3) as per this document
http://www.cisco.com/en/US/partner/products/sw/voicesw/ps5520/products_configuration_example09186a0080289ef0.shtml
I found that the CTI Ports and the CTI RP are registered in CM. But when I make a call to the CUE Pilot, the call tries to go through to the Pilot number for 2 seconds, then I get a slow busy.
The call seems to be getting to CUE because I am seeing information in the following debug come through
tcCUE# Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG ROUTE_FAILED:Route failed : All Call ids=JTAPICallContact[id=64,type=Cisco JTAPI Call,implId=6922/2,active=true,state=CALL_RECEIVED,inbound=true,handled=false,locale=en_US,aborting=false,app=App[name=voicemail,type=Cisco Script Application,id=2,desc=voice
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION:com.cisco.jtapi.InvalidPartyExceptionImpl: Request failed because of an invalid destination.
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(ConnectionImpl)
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(ConnectionImpl)
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(ConnectionImpl)
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION: at com.cisco.jtapi.ConnectionImpl.redirect(ConnectionImpl)
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION: at com.cisco.wf.subsystems.jtapi.TAPIPortGroup$30.run(TAPIPortGroup.java:17532)
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION: at com.cisco.executor.impl.ParallelExecutorImpl$WorkOrder.run(ParallelExecutorImpl.java:283)
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION: at com.cisco.executor.impl.WorkerPool$Worker.run(WorkerPool.java:398)
Jun 5 16:54:47 localhost java: ERROR ccn SubsystemJtapi DBUG EXCEPTION: at java.lang.Thread.run(Thread.java:570)
The only thing I haven’t tried yet is reboot the CTI services on CM. I will try this tonight
Thoughts???
