CUEAC Attendant Console does not ring

[rzergoi]

Hi

I have installed CUEAC 8.0.3.9 with CUCM 7.1.5.

Everything works fine but the console PC (Win XP) does not ring when a call arrives in a queue.

The PCs sound card works fine for any other application.

Any ideas ?

best regards

Rainer

[Md Hasan]

Hi,

Please check if "Forced Delivery" option is set. This is a new feature on 8.0.3 where operator's handset rings instead of at the PC.

Also try from another client machine to check if it is a local computer issue.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/cueacag8039.pdf

Thanks

[rzergoi]

Hi

No, the "forced delivery" was not set.

But i actually used this option to circumvent the issue.

So, from a technical point of view the problem still exits, but the customer is happy with the "forced delivery". ==> no problem.

Thanks