05-05-2010 11:55 AM - edited 03-19-2019 12:53 AM
This client has been up and working fine for weeks and suddenly today this problem popped up. She can receive IM's all day long, but if she replies to even one of them it crashes. The logs dont seem to indicate anything, at least that I see.
Here is the last bit of the log...
2010-05-05 13:41:24,885 [0x00000e2c] INFO LCPresent - (MWMSG_PRESENCE_NOCUPCTUPLE) Presence doc does not contain any CUPC tuple for logged on user.
2010-05-05 13:41:24,932 [0x00000e2c] INFO LCEPASConfigSink - (WABIMSG_NEWSUBSCRIPTION) OnNewClientSubscription: UCCN subscriptionID=67, dialogId=70
2010-05-05 13:41:25,025 [0x000009a0] ERROR LCVoiceMail - (MWMSG_VOICEMAIL_LOGERROR) VMWSServiceClient SOAPVer: Error 404 Fault: SOAP-ENV:Server [no subcode]
"HTTP error"
Detail: HTTP/1.1 404 /VMWS/VMWS.dll
2010-05-05 13:41:25,025 [0x000009a0] ERROR LCVoiceMail - (MWMSG_VOICEMAIL_LOGERROR) VMWSServiceClient Logon - Failed - SOAP Fault[404]
2010-05-05 13:41:25,212 [0x00000f10] INFO LCWIN32UI - (WINUI_INFO_GENERAL_INFO) ******** MEDIA DEVICE MANAGER STARTED **************
2010-05-05 13:41:25,306 [0x00000cac] INFO LCMiddleware - (MWMSG_EIM_RESETPERSISTENTSTATE) Reset Persistent State succeeded
2010-05-05 13:41:26,195 [0x00000dc8] ERROR LCIsuaLog - (WABIMSG_SDKMSG) CSuaCallControlManager.Singleton.Asynchronous::CSuaSIPClientPublication::UpdateOrMakeIfNecessary[311] - Invalid client publication handle
2010-05-05 13:41:26,539 [0x00000dc8] ERROR LCIsuaLog - (WABIMSG_SDKMSG) CSuaCallControlManager.Singleton.Asynchronous::CSuaSIPClientPublication::onSuccess[422] - Initialize client publication handle!!
2010-05-05 13:41:26,804 [0x00000c48] INFO LCMiddleware - (MWMSG_EIM_SETUSERPROPERTY) Set user property "Presence.inPersistentState" to "false"
2010-05-05 13:41:31,469 [0x00000990] INFO LCDirectory - (MWMSG_LDAPQI_NOSEARCHENTRIESRETURNED) SearchThread[4] - ldap_count_entries returned 0
2010-05-05 13:41:31,999 [0x00000f10] INFO LCWIN32UI - (WINUI_DEBUG_SERVICE_STARTED) ******** RECENT COMM MANAGER STARTED **************
2010-05-05 13:41:33,902 [0x0000080c] WARN LCVoiceMail - (MWMSG_VOICEMAIL_LOGWARNING) VVMClient.header - New Message UID[35] is <= to current HighestUID marker[53] in mailbox[INBOX] - Non-compliant IMAP Server?
2010-05-05 13:41:33,918 [0x0000080c] WARN LCVoiceMail - (MWMSG_VOICEMAIL_LOGWARNING) VVMClient.header - New Message UID[36] is <= to current HighestUID marker[53] in mailbox[INBOX] - Non-compliant IMAP Server?
05-05-2010 01:01 PM
update:
it crashes if you try to type or even click on anything in the app. I mean anything. I took off autologin and tried to log in as me, it crashed after 2 characters were typed in to the username field.
restarted and clicked login and now I cant even click on File....
I have uninstalled and backed down to 7.0(2) and it didnt help....
05-05-2010 02:37 PM
Hi Scott,
Can you check and see if "Embassy Suite by Trust Wave " is installed on this PC? This software has known issue's with CUPC.
Hope This Helps, Please vote if so.
Regards,
Justin Brenton
05-06-2010 04:35 AM
even though the user swore she changed nothing all day finally I got her to admit she installed some camera software before it started acting up. Now im trying to roll that back.
05-06-2010 05:38 AM
Fixed!
It was Malware. Ran malware bytes and its all good.
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