10-14-2010 06:28 AM - edited 03-19-2019 01:44 AM
Afternoon,
CUPC won't start on Windows Home Premiem 64Bit. It launches the application but fails to provide a login prompt. The 2 relevant processes (CUCSF.exe and CUPC.exe) seem to be running. Eventually CUPC closes itself.
Have tried multiple version of CUPC 8.0 but to no avail. I have tried to run the application in Win XP compatibility mode and win safe mode, but still no joy. Does CUPC require a specific version of java? Do i need to ensure certain services are running? Is it possible a windows update needs to be added or removed?
I also turned off all my security and it still won't start.
I have no problems running the software on XP (SP3) and Win 7 32bit.
Any ideas would be appreciated.
thanks, Jamie Weatherhead
Solved! Go to Solution.
10-24-2010 12:48 PM
Hi
CUPC 8 does not officially suppport Win 7 Home (x64). It only suppports "Windows 7 Professional, Enterprise or Ultimate, 32-bit or 64-bit"
Source: Release Note: http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/8_0/english/release/notes/cupc80.html#wp245028
Also as a side note - there are, besides the above, specifice requirements for .Net 3.5 SP1 and C++ 2005 version 8.0.59193 or later on the client machine (.exe should automatically install them, but good to check)
10-24-2010 12:48 PM
Hi
CUPC 8 does not officially suppport Win 7 Home (x64). It only suppports "Windows 7 Professional, Enterprise or Ultimate, 32-bit or 64-bit"
Source: Release Note: http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/8_0/english/release/notes/cupc80.html#wp245028
Also as a side note - there are, besides the above, specifice requirements for .Net 3.5 SP1 and C++ 2005 version 8.0.59193 or later on the client machine (.exe should automatically install them, but good to check)
10-25-2010 03:14 AM
Thanks Hasan,
Thought as much. Hopefully another release of CUPC will provide support.
Regards,
Jamie
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