CUPS 8.5.2 and CUCPC 8.5.1.18771, unable to get the status of hard phone off / on hook

[chandrababup_79]

Hi

we have CUCM 8.5.1 , CUPS 8.5.2 and CUCPC  8.5.1.18771 , we are able to login to CUPC but we are unable to get the hardphone status on the  like , on phone.

[clileikis]

Hi there,

Does your Subscribe Calling Search Space on your phone have access to the partitions associated with the lines you are attempting to monitor?

HTH,

Chris

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[Jonathan Schulenberg]

There is actually a whole section of the Cisco Unified Presence Deployment Guide dedicated to this topic. You need to create a SIP trunk with special permissions between CUCM and CUP. Have you read through this section and confirmed each part is correctly configured?

If you have, do you see the PUBLISH events in the CCM SDI traces being sent to CUP? Does the CUP server receive this in the SIP Proxy log? If so, what does it say about it? Note that you would need to turn up trace levels on both products to see this level of detail.