Hi Kevin.
On Communications Manager, you have to create an application user (Eg. cupsaxluser) and assing axl Standard AXL API Access Role. To assign it, you have to create a new User Group (Eg. AxlGroup) assign the above role and associate this group to the previously created application user.
That would be the user that Cup requests to import CUPC and Jabber enabled users.
HTH
Regards
Carlo
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