CUPS Ver 10.5.1 Error in installation

[ahmedhamadnexusis]

Hi ,

I am trying to install Cisco CUPS and I always get Error in installation stage as per attachment.

is there any solution,

Thanks

Ahmed

[Jaime Valencia]

Is this the first IM&P in the cluster??

Have all the steps in CUCM been taken care of??

What OVA are you using??

You'd need to look at the diagnostic logs to pinpoint the issue.

[ahmedhamadnexusis]

Hi,

Its Standalone installation .

For The CUCM I add the CUPS IP Details in as adding Subscriber 

I am using the Ova cucm_im_p_10.5_vmv8_v1.0 for 500 Users.

Thanks 

[Deepak Rawat]

Provide the below outputs from CUCM Publisher CLI:

show version

run sql select userid,enablecups from enduser where enablecups='t'
run sql select count(*) from enduser where enablecups='t'

Also be aware of below defect and make sure the network adapter type is changed to VMXNET 3 manually right after you deploy the OVA and before starting the installation

https://tools.cisco.com/bugsearch/bug/CSCur69305/?reffering_site=dumpcr

Regards

Deepak

[ahmedhamadnexusis]

Hello Deepak,

Thank you for your answer, but i tired that also and I got an error as per the attachment.

Thanks 

[Deepak Rawat]

Provide the above mentioned outputs from CUCM pub

Regards

Deepak

[ahmedhamadnexusis]

Hi Deepak,

Please find out the Outputs in attachment

Thanks

Ahmed

[Deepak Rawat]

What about the output of show version active, need to know the exact CM version

[ahmedhamadnexusis]

Show Version Active in attachment

Thanks 

Ahmed

[Deepak Rawat · Accepted solution]

The output looks good. Do below:

Delete the entry of IM&P server from CM >> System >> Server

Restart the CM server

Add the entry back again of IM&P server

Deploy the VM again and change the Network Adapter setting and then proceed with the installation. If it fails again, collect the dump/diagnostic logs. Refer to below document for this::

http://docwiki.cisco.com/wiki/How_to_Dump_Install_Logs_to_the_Serial_Port_of_the_Virtual_Machine

In case, if you have already collected the dump logs then provide the same before performing the workaround that I mentioned above. Also, I hope you are entering the correct Security Password during the IM&P installation, it should exactly the same as on CUCM Pub

Regards

Deepak

[ahmedhamadnexusis]

Hello Deepak.

Thank you for your support ,,

I install CUPS successfully ..I did report the CUCM PUB and I change the IP while I am installing as well.

Thanks for your great answer and support.

Ahmed  

[Deepak Rawat]

Glad issue had been resolved Ahmed and thanks for updating the forum.

Regards

Deepak