I have a number of custom Not Ready Reason Codes that I created in Finesse Ver 11. How can I get CUIC ver 11 to report on these custom codes?
I looked in the CUIC Value Lists and refreshed the one for UCCX_SystemReasonCode and all of the Custom numbers show up, but they aren't listed in available fields in the Agent Not Ready Reason Code Summary report.
How can I report on these Custom codes?
Thanks in advance for any help,
Casey