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Custom Not Ready Codes in Finesse not available in CUIC historical reports

Casey Arnold
Level 1
Level 1

‎04-25-2016 11:29 AM - edited ‎03-19-2019 11:02 AM

I have a number of custom Not Ready Reason Codes that I created in Finesse Ver 11.  How can I get CUIC ver 11 to report on these custom codes?

I looked in the CUIC Value Lists and refreshed the one for UCCX_SystemReasonCode and all of the Custom numbers show up, but they aren't listed in available fields in the Agent Not Ready Reason Code Summary report. 

How can I report on these Custom codes?

Thanks in advance for any help,

Casey

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Deepak Rawat
Cisco Employee
Cisco Employee

‎04-25-2016 10:23 PM

Please make sure the agents use them at least once before they start up showing in the Agent not Ready Reason Code Summary report

Regards

Deepak

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