01-14-2009 01:56 PM - edited 03-18-2019 10:18 PM
Our customer is getting the following error message when attempting to delete a subscriber on his Unity 4.2 system:
Delete Failed 0x80043307 (E_NOTIFIER_USER_NOT_MONITORED)
Can you tell me how to help the customer successfully delete this subscriber?
01-14-2009 02:01 PM
That usually means the user didn't get synched into AD (i.e. their SQL record wont have a DirectoryId) or the notification service didn't pick them up for monitoring (or in one case the notification services were disabled).
Quickest way to delete them is to just use the Bulk Subscriber Delete tool which should be in your tools depot on your desktop - if not, you can download it here:
http://www.ciscounitytools.com/App_BulkSubscriberDelete4.htm
it'll delete it out of the SQL database regardless of if it's monitored or not...
01-14-2009 02:02 PM
make sure MWI is enabled, it could be bug:
CSCsd06485
Cannot delete subscriber if MWI is not enabled
maybe this:
CSCsd03143
Symptom:
Subscribers created using a CVM template cannot be deleted through the SA. The following
error is displayed:
Delete failed 0x80043307 (E_NOTIFIER_USER_NOT_MONITORED)
Conditions:
This only occurs in Unity 4.2 or later and is specific to the Community Voicemail Unity
environment and creatting subscribers using the special subscriber templates created when
creating a CVM agency.
Workaround:
Delete the subscribers using the Bulk Subscriber Delete utility or Global Subscriber
Manager utility.
HTH
java
if this helps, please rate
07-12-2012 07:03 AM
I had the same error this morning and the fix for me was to uncheck the "Use MWI for message notification" - save - then I was able to delete the subscriber.
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