Unified Communications Infrastructure

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                   I have followed the directions in the "setting up the Greetings administrator" document.  I've read and re-read.I cannot get the directed routing rule to acess the GA.  I set the CTI RP in CUCM with the extension I wanted (2350), a...

mmiktus by Level 1
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Hello, When using CUPC 8.5.5 controlling deskphone to dial an external number, if external user is busy it sometimes (under unknown conditions...) generates a non user friendly pop up "Failed to start conversation" involving JTAPI.The user is logged ...

We have an application that uses Built-in Bridge (BiB) to setup a SIP call to our recording application. Recently the topology of our network was changed and for some reason the RTP for the call is not being sent. What appears to be happenning is tha...

Hello,I've recently implemented new outbound campaigns which utilize call progress analysis. We are having an issue with too many abandons. Current CPA settings:Min silence period = 750 msAnalysis period = 5000 msMin valid speech 112 msMax analysis ...