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CVP with UCCX integration

sinuksml1
Level 1
Level 1

can we integrate CVP with UCCX?

1 Accepted Solution

Accepted Solutions

This is outdated as UCCX is no longer supported for integration with UCCE (it was for couple of versions).  There would be no way of integrating CVP directly with CCX.

View solution in original post

3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

Hi,

Please check the following post with similar query

https://communities.cisco.com/thread/54572

 

Manish

- Do rate helpful posts -

thanks for the reply,

but i need to double confirm that

can you please check the below link,i read that,we can use ccx with cvp by using VRU type cvp deployment model.

http://products.mcisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/8x/cvp8xsrnd.pdf

 

"A typical call in this model would be pre-routed by Unified ICM to a Unified CVP Ingress Voice Gateway for call treatment and queueing. When an agent becomes available, Unified ICM instructs the PSTN to transfer the call to that agent. The agents can be Cisco Unified Contact Center Enterprise agents, Cisco Unified Contact Center Express agents, or traditional ACD agents"

 

is that possible?

 

This is outdated as UCCX is no longer supported for integration with UCCE (it was for couple of versions).  There would be no way of integrating CVP directly with CCX.