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Deleted Message Recovery

cgermain
Level 1
Level 1

‎01-26-2005 09:39 AM - edited ‎03-18-2019 04:08 PM

Cisco Unity V 4.0(3) without e-mail interface.

Voicemail subscribers want to be able to "undelete" messages if they accidentally press the delete key, but haven't disconnected from the system. Is there any way to do this?

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0 Helpful
2 Replies 2

danjorda
Cisco Employee
Cisco Employee

‎01-26-2005 01:12 PM

You should ensure that users are have the proper COS to move deleted messages to deleted items folder. Since this is a VMO system you will have to get into the users exchange mailbox and move the message out of the deleted items folder. You could either do it in outlook or web access. Once the message is moved the user will have access to it through the TUI.

4.0.4 allows users to restore messages via TUI.

Hope this helps

0 Helpful

Erick Bergquist
Level 6
Level 6
In response to danjorda

‎01-26-2005 07:30 PM

You also need to go into exchage mailstore properties and configure keep deleted items for days value to something other then non-zero. 0 is default. According to exchange, if this is 0 messages will be deleted right away from deleted items.

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